Transfer Agency, VP

Why this role is important to us:

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. As a service provider, our Transfer Agency function ensures operational efficiency and seamless experience for our clients across global regions.

What you will be responsible for:

The Vice President, Transfer Agency, plays a pivotal leadership role in overseeing the daily operations, strategic direction, and regulatory compliance of the transfer agency department. This individual is responsible for ensuring exceptional client service, driving process improvements, and managing a high-performing team to support mutual fund and investment product shareholders

Key Responsibilities

• Provide strategic leadership and direction for the transfer agency team, ensuring alignment with organizational goals and industry best practices.
• Oversee all transfer agency functions, including transaction processing, shareholder servicing, account maintenance, and recordkeeping.
• Develop, implement, and monitor policies and procedures to ensure compliance with SEC regulations, AML/KYC requirements, and other relevant legal standards.
• Foster a culture of client service excellence by maintaining strong relationships with fund managers, distributors, and institutional clients.
• Lead process improvement initiatives to optimize operational efficiency, reduce risk, and enhance shareholder experience.
• Manage and mentor a team of managers and associates, providing guidance, training, and professional development opportunities.
• Coordinate with internal departments such as compliance, legal, technology, and finance to support new fund launches and ongoing business initiatives.
• Prepare and deliver reports and presentations to executive leadership on key performance indicators, regulatory updates, and operational issues.
• Represent the transfer agency in industry forums, regulatory meetings, and client events as required.

Operations & Client Servicing

• Oversee day-to-day TA operations including dealing, registration, investor services, settlements, and reconciliations, ensuring accurate and timely processing of investor onboarding, maintenance, and due diligence tasks
• Ensure accurate and timely processing of investor transactions across global time zones
• Drive excellence in client servicing through proactive query resolution and process transparency
• Coordinate with internal and external stakeholders to ensure SLAs and KPIs are consistently met
• Oversee and enhance AML/KYC procedures to meet both internal standards and North American/local regulatory requirements.
• Ensure proper documentation and classification of investors for FATCA and CRS reporting.
• Develop, maintain and enhance policies and procedures related to TA compliance for APAC/North America/ EMEA funds and investors.
• Identify gaps in the process and enhance controls to mitigate risk. Develop risk free culture.
• Understanding of reading various reports like Error trend, volume trend, attrition trend and coming up with corrective action plan

Compliance and Risk Management

• Ensure operations comply with all regulatory and internal policy requirements
• Partner with Risk, Compliance and Legal to ensure controls are embedded and updated
• Monitor and manage operational risk events, ensuring root cause analysis and action plans are in place
• Maintain audit readiness and support internal/external audits and regulatory reviews

Team Leadership & Process Improvement

• Lead, coach, and manage a team of officers, associates, across functions
• Provide guidance, support and development opportunities to the members of your team
• Foster a culture of ownership, learning, and continuous feedback
• Identify opportunities for automation, workflow enhancement, and cost optimization
• Support cross-training and succession planning

Reporting and Data Management

• Ensure accurate and timely delivery of internal and external reporting packs
• Interpret and analyze data to drive insights and support business decisions
• Leverage MIS to track performance, volumes, capacity, and risk indicators
• Support transformation and governance initiatives

Required Qualifications & Skills:

• Bachelor’s degree in finance, business administration, or related field (Master’s degree preferred)
•  Minimum 12-15 years of experience in Transfer Agency or Financial Operations
• Proven experience in leading operations and managing client relationships
• Broad and in-depth understanding of mutual fund/ETF fund structures, compliance, and market practices
• Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.
• Result-oriented with an ownership and accountability mindset
• Commercial acumen - Understanding of cost/budgets, lead/drive the same
• Drive pay for performance and culture of performance differentiation
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Meeting customer needs and ensuring customer satisfaction
• Making informed decisions based on data and analysis, taking into account potential risks and benefits
• Excellent analytical skills and ability to analyze on the spot.
• Proficient in MS Office; exposure to TA systems, and workflow tools is a plus

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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