Mukuru is one of Africa’s leading fintech companies, providing affordable and accessible financial services that empower millions across borders. We are committed to keeping our customers and business safe through strong compliance and world-class financial crime controls.
We’re looking for a Transaction Monitoring Analyst (TMA) to join our Financial Crime team — a detail-driven investigator who’s passionate about fighting financial crime and safeguarding the integrity of Africa’s most trusted fintech brand.
About the RoleAs a Transaction Monitoring Analyst, you’ll be on the front line of detecting and preventing financial crime. You’ll analyse transactions across multiple countries and systems, investigate suspicious activity, and play a vital role in ensuring Mukuru remains compliant with global AML/CFT (Anti-Money Laundering / Counter-Financing of Terrorism) regulations.
You’ll work closely with the TMA Team Leader and other stakeholders to identify patterns, spot red flags, and take timely action against potential risks — all while helping to build a safer financial ecosystem for our customers.
What You’ll DoMonitor transaction systems daily to detect unusual or suspicious activity.
Investigate flagged transactions and assess customer behaviour and risk indicators.
Approve, clear, or escalate alerts to ensure compliance with internal and regulatory frameworks.
Apply enhanced due diligence measures for high-risk customers and manually release orders when appropriate.
Suspend or restrict customer profiles where risk is identified, with clear documentation.
Conduct monthly audits, corridor reviews, and spot checks to maintain data integrity.
Compile and submit monthly reports and corridor insights for management and Financial Crime meetings.
Partner with internal teams (Compliance, Risk, Operations) to strengthen transaction monitoring processes.
Stay informed of evolving AML/CFT typologies, trends, and legislation in all relevant jurisdictions.
Actively participate in team meetings, training, and awareness initiatives.
Minimum 2 years’ experience in a Money Service Business (MSB) environment.
Proven experience in Anti-Money Laundering (AML) or Financial Crime investigations.
Relevant AML certification (e.g., ACAMS or equivalent).
Strong understanding of FIC, SARB, and global AML/CFT frameworks.
Knowledge of remittance operations and customer due diligence processes.
Familiarity with Mukuru’s or similar AML systems and controls (advantageous).
Advanced use of Power BI, Excel, Microsoft Teams, Outlook, Zendesk, and Asana.
Excellent analytical and critical-thinking skills.
Strong written and verbal communication abilities.
Outstanding attention to detail and accuracy.
Excellent time management and ability to prioritise under pressure.
Integrity, discretion, and a proactive approach to problem-solving.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
