Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Key responsibilities and accountabilities
- Focus on accurate and timely transaction processing of security transactions, ensuring tasks are prioritized accordingly to meet processing deadlines:
- Monitor and action trade‑confirmation exceptions in Aladdin, CTM, and TradeSuite. Unconfirmed trades, broker allegements, mismatched trades, and all other confirmation exceptions must be investigated and resolved internally and with the broker community.
- Monitor and action transmission exceptions. Repair failed outbound messages in Aladdin and ensure they are successfully resent to custodians and all relevant interested parties.
- Monitor and resolve Black FX exceptions in Aladdin. Address discrepancies between Aladdin FX bookings and custodian MT381 SWIFT messages. Collaborate with custodians not currently sending MT381 messages to implement them for all applicable accounts and currencies.
- Monitor and resolve trade‑settlement exceptions in Aladdin. Perform pre-matching with custodians and brokers to ensure timely and accurate settlement of trades.
- Work with custodians and brokers to resolve failing trades in Aladdin. Follow up with brokers regarding short positions and coordinate with brokers and custodians to clear other exceptions contributing to failed settlements.
- Work with custodians to configure missing MT54Y SWIFT settlement‑status messages.
- Work with custodians to configure missing MT537 CSDR settlement‑penalty messages.
- Escalate recurring trade‑confirmation or settlement exceptions to management to address root causes and improve efficiency within the Trade Management group.
- Work closely with business partners to provide daily operational support included but not limited to trade management activities:
- Monitor regional Trade Management mailboxes; respond promptly and escalate urgent queries to management
- Manage assigned cash and stock reconciliations
- Work with custodians to manually instruct DWACs and SPOs
- Assist with reporting tasks such as end‑of‑day extracts and weekly reporting (late confirmations, non‑STP reports), support monthly KPI preparation
- Assist with counterparty management activities such as new broker onboarding for APAC region, completing NAV requests from brokers, facilitate completion of KYC requests from existing counterparties, establish FIX connections with external EMS providers, and coordinate broker set up in internal and external platforms
- Assist with LEI set up and renewal coordination
- Communicate proactively with colleagues and management across regions
Knowledge, skills and abilities required
- Full understanding of different types of products and processing requirements for treasuries, corporate and sovereign bonds, munis, ABS/MBS, pools, TBAs, structured credit products, equities, money market instruments and repos.
- Understanding of the lifecycle of the trade from execution to settlement
- Solid understanding of operational risks and controls
- Knowledge of post execution through trade confirmation and settlement protocols
- Working knowledge of CTM; experience with OMS platforms, especially Aladdin
- Strong analytical ability to resolve issues and understand workflows
- Ability to manage high volumes, multitask, re‑prioritize, and work under deadlines
- Strong team orientation with ability to self‑direct and learn proactively
- Effective written and verbal communication skills
Education and experience required
Experience:
- 5+ years’ experience in financial services
- Recent hands‑on experience in Trade Operations with emphasis on trade confirmation and settlement
- Solid understanding of equities and fixed‑income post‑execution processes
Education:
- Bachelor’s degree in Accounting, Economics, Finance or related field
Application requirements
CTM, TradeSuite
Aladdin preferred.
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
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What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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