Advocates Jobs

Training Specialist II

Advocates

Training Specialist II

Posted 6 Hours Ago

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Westborough, MA, USA

In-Office

55K-60K Annually

Junior

Kids + Family • Social Impact

The Role

Facilitates employee trainings including CPR/First Aid, crisis intervention, and new hire orientation. Develops curricula, schedules training sessions, maintains the Learning Management System, tracks attendance and certifications, supports employees using the LMS, and coaches facilitators. The role requires collaboration with the training team, strong presentation and organizational skills, confidentiality, and the ability to serve diverse populations in an in-person environment.

Summary Generated by Built In

Overview

Salary: $55,000-60,000

The Training Specialist II facilitates trainings in core certifications and other areas of professional development; schedules and maintains a catalogue of trainings and facilitators and works in collaboration with the training and development team to ensure a robust employee training program.

This position is in-person based in Westboro/Marlborough, Monday through Friday 8:30am-4:30pm.

Minimum Education RequiredBachelor's Degree Responsibilities

Deliver trainings to employees using a variety of instructional techniques. Trainings to include CPR/First Aid, Crisis Intervention, New Hire Orientation, and additional trainings as required.

Ensure continuous quality improvement through observations, assessments, mentorship, and coaching of facilitators. Ensure facilitators maintain appropriate credentials and certifications to conduct trainings.

Assist in the creation and development of training curriculums that meet the needs of the organization and are aligned with the agency values and mission.

Develop training calendar and ensure sessions and courses are entered into the Learning Management System. Schedule additional facilitators and interpreters, as needed.

Assist in maintenance of the LMS. Add course content, monitor attendance records, update employee training data., generate reports.

Provide support to employees in the use of the Learning Management System.

Submit training attendance records to third party vendors to obtain certificates.

Maintain required certification to train in CPR/First Aid and crisis management.

Attend and actively participates in supervision and staff meetings.

Adhere to all principles related to the Advocates Way.

Ensure that clients are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.

Perform all duties in accordance with agency policies and procedures.

Strictly follow all agency Performance Standards.

Qualifications

BA in Education, Human Services or related field.

1-2 years’ experience in training or human services.

Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving diverse populations.

Excellent written, verbal, interpersonal and presentation skills that engage adult learners.

Must have strong computer skills. Experience with Microsoft Office- PowerPoint required. Familiarity with or willingness to learn to use Learning Management Systems.

Ability to maintain confidentiality of information

High energy level, superior interpersonal skills, ability to work independently as well as part of a team.

Must possess ability to multi-task in fast paced environment and maintain a professional level of customer service at all times.

Must have strong organizational skills and attention to detail.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Skills Required

Bachelor's degree in Education, Human Services, or a related field
1-2 years of experience in training or human services
Demonstrated understanding of and competence in serving diverse populations
Excellent written, verbal, interpersonal, and presentation skills for engaging adult learners
Strong computer skills
Experience with Microsoft Office and PowerPoint
Familiarity with or willingness to learn Learning Management Systems
Ability to maintain confidentiality of information
High energy level and superior interpersonal skills
Ability to work independently and as part of a team
Ability to multitask in a fast-paced environment and maintain professional customer service
Strong organizational skills and attention to detail
Maintain certification to train in CPR/First Aid and crisis management

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The Company

2,400 Employees

Year Founded: 1975

What We Do

Advocates is a nonprofit human-services organization serving people and families facing developmental, mental-health, disability, autism, brain-injury, and substance-use challenges. It partners with individuals to create person-centered solutions, offering community-based day services, residential care, behavioral-health support, case management, crisis stabilization, peer support, and family engagement across Massachusetts and Rhode Island. Its mission is to help people live full, meaningful lives in their communities.