Training Associate
Remote, Malaysia
What you get:
6-month contract with relevant shift allowance
Paid Training
Weekends OFF
Job Requirements:
- Good communication skills (English)
- Must be able to perform a dual role in data processing and technical helpdesk support
- Good experience on Microsoft Excel & other Microsoft applications
- Experience managing Learning Management System (LMS) would be an advantage.
- Experience in managing ticketing tools such as ServiceNow would be an advantage.
- Must be able to work on night shift (8PM to 5AM) as supporting U.S hour.
Summary: Provide learning administrative services to support client learning and data management needs
Duties and Responsibilities include the following:
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
- Make certain client standard operating procedures, processes and service level agreements are maintained
- Identify and trouble shoot discrepancies and issues
- Escalate issues to Manager for resolution
Qualifications:
- General Profile
- Knowledge of LMS and LRW systems
- Has developed skills in a range of processes, procedures, and systems.
Problem Solving
- Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
- Good communication skills both verbal and written
Responsibility Statements
- Communicates directly with client on questions, revisions, and issues.
- Identifies client issues and escalates appropriately.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Good to have VeevaVault experience
- Attention to detail
- Ability to work in multiple sites simultaneously
- Completes atypical assignments.
- Works within established procedures and practices.
- Completes work with limited supervision.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Good verbal and written English communication skills
- Ability to perform data processing and technical helpdesk support
- Good experience with Microsoft Excel and other Microsoft applications
- Ability to work the 8 PM to 5 AM night shift supporting U.S. hours
- Knowledge of learning management systems and LRW systems
- Experience managing learning administration processes, procedures, and systems
- Experience with learning management systems
- Experience managing ticketing tools such as ServiceNow
- VeevaVault experience
- Attention to detail and ability to identify and troubleshoot discrepancies
- Ability to work across multiple sites simultaneously
- Ability to complete atypical assignments with limited supervision
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
