Training Coordinator, Operations Controls

The Training Coordinator for Operations Control is responsible for planning, coordinating, implementing, and evaluating professional development and training programs that support the operational effectiveness of the department. This role assesses organizational learning needs and develops training initiatives that strengthen employee performance, improve operational consistency, and enhance customer service delivery across Facilities, Maintenance, and Operations. The role collaborates with department leaders to design and facilitate onboarding, technical, compliance, and leadership development programs for support staff, supervisors, managers, and emerging leaders. The position supports workforce development strategies by promoting employee engagement, knowledge transfer, succession planning, coaching and mentoring practices, and continuous improvement initiatives. Additionally, the Training Coordinator develops training resources, monitors program effectiveness through data and participant feedback, and ensures learning opportunities are aligned with departmental goals, organizational priorities, and evolving operational needs.

List most important duties first
1. Assesses training and professional development needs across Business Operations and recommends learning solutions that support departmental goals and workforce development initiatives.
2. Coordinates the design, development, implementation, and evaluation of training programs for Business Operations employees, including onboarding, technical training, customer service, compliance, and leadership development opportunities.
3. Measures employee learning outcomes and program effectiveness through assessments, surveys, performance metrics, and participant feedback to identify opportunities for continuous improvement.
4. Develops and maintains training materials, resources, standard operating procedures, and learning tools to support employee development and operational consistency.
5. Collaborates with department leaders and subject matter experts to identify skill gaps and create targeted learning opportunities that enhance employee performance and engagement.
6. Coordinates and supports onboarding activities for new Business Operations employees while partnering with Human Resources and district departments to ensure alignment with district-wide onboarding initiatives.
7. Facilitates in-person, virtual, and blended learning opportunities for support staff, supervisors, managers, and emerging leaders.
8. Coordinates training schedules, resource procurement, facility arrangements, technology needs, and other logistics necessary for successful program delivery.
9. Monitors participation, completion rates, and training compliance requirements, maintaining accurate records and reporting on program outcomes.
10. Performs other job-related duties as assigned.

EDUCATION

Bachelor's Degree

WORK EXPERIENCE

5 to 7 years

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
 

Software
Oracle, SAP, Microsoft Office
 

Equipment
Office Equipment (Computer, Copier)

LEADERSHIP RESPONSIBILITIES
 

No supervisory responsibilities. May provide occasional work guidance, technical advice, and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT
 

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing directions on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY
 

No budget development activity is required.

PROBLEM SOLVING
 

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS
 

Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials, or equipment. Effects are usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS
 

Collaborate and solve problems - work with others to resolve problems, clarify, or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS
 

Regularly assesses and diffuses complex and escalate customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS
 

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.