Training and Quality Specialist

Opportunity Overview:

The Quality and Training Specialist will report to the Supervisor of Quality and Training under the Service Operations Team at Cohere Health. You will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will provide support to all functions within the Training and Quality department. This includes building the success of the company through training and development. With a solid foundation in quality analysis, feedback, instructing/coaching; you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership.

What you’ll do:

• Perform regular quality assurance audits to ensure adherence to established standards and regulatory compliance
• Develop and maintain quality standards and procedures in collaboration with cross-functional teams
• Analyze results and produce comprehensive reports detailing findings and recommending actionable improvements
• Build and maintain data dashboards, pivot tables, and visualizations to highlight QA performance and drive decisions
• Lead quality and training-related projects and collaborate across teams to implement solutions
• Present insights to stakeholders internally and externally to drive planning and resolution around performance issues and discrepancies
• Deliver coaching sessions to facilitate training to improve employee performance and knowledge
• Support onboarding, ongoing training, and professional development programs
• Mentor team members and support knowledge-sharing across Service Operations

What you’ll need:

• Proficiency with Google Workspace (Sheets, Docs, Forms); ability to build pivot tables and create charts or dashboards 
• Experience identifying performance trends and root causes through data
• Experience using quality management systems and conducting structured QA audits
• Experience facilitating coaching sessions and giving constructive feedback
• Understanding of Adult Learning Theory and Training
• Attention to detail
• Communication skills - verbal and written
• Data collection, management and analysis
• Problem analysis and problem solving
• Planning and organizing
• Effective interaction with stakeholders
• Teamwork
• Comfort working in a Mac-based environment

Pay & Perks:

💻 Fully remote opportunity with about 10% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 

📈 401K retirement plan with company match; flexible spending and health savings account 

🏝️ Up to 184 hours (23 days) of PTO per year + company holidays

👶 Up to 14 weeks of paid parental leave 

🐶 Pet insurance  

The salary range for this position is $45,000 to $55,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

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