Training and Operations Coordinator

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the role?
Are you ready to make an impact? We’re looking for a dynamic Training and Operations Coordinator to empower new hires, drive their development, and keep our office running like clockwork!

Do you believe that with the right tools, anyone can thrive?
Do you enjoy streamlining processes and managing office operations?
Are you passionate about learning, development, and creating unforgettable experiences?

In this exciting role, you’ll be at the heart of FareHarbor’s culture and success. You’ll guide new employees through their first steps, set the tone for their journey, and play a key role in shaping their experience as they start their journey with the company. Beyond training, you’ll dive into office administration, operational projects and be responsible for the office culture, making sure the APAC office hums with efficiency and energy.

Here’s what you’ll take on:

• Manage invoices, vendors, and conference logistics like a pro.
• Plan and execute amazing client events and team experiences.
• Lead the charge in creating and distributing marketing materials and merchandise.
• Take on ad-hoc projects that support our office and commercial teams.

As the go-to person for new hires, you’ll not only introduce them to the FareHarbor culture but also help them feel confident, supported, and set up for success. Your contributions will ripple across our teams, shaping both employee journeys and operational excellence.

Ready to take the reins and drive FareHarbor’s training and operations to the next level? Let’s make it happen together!

In this role, you will:

• Act as a leader and embody the company’s culture and values.
• Foster an inclusive and welcoming environment where everyone feels comfortable and valued.
• Facilitate onboarding training for new employees, including a two-week program (in-person and virtual) that covers the company’s dashboard, business model, organizational structure, industry knowledge, and more. 
• Develop, update, and maintain training materials such as facilitator guides, slide decks, and other resources.
• Collaborate closely with the Global Training Manager and People Team to ensure new hires have the tools and support needed to succeed.
• Assess new hire performance through verbal testing and grading of e-learning modules, identifying areas where additional practice is needed.
• Continuously improve the training program by identifying knowledge gaps and implementing innovative training strategies.
• Review training feedback surveys and incorporate relevant suggestions to enhance program effectiveness.
• Lead soft skills training sessions and professional development activities.
• Select and implement appropriate training methods, such as role-playing, breakout groups, mentoring, on-the-job training, and more.
• Empower and develop new hires to maximize their potential.
• Create training schedules and coordinate presenters from various internal teams.
• Build rapport among new hires through team-building activities and engagement strategies.
• Stay informed about emerging training methods and techniques to keep programs current and impactful.

Office Administration Responsibilities:

• Support with general office tasks, including weekly and monthly reporting, escalation tracking, and budgeting.
• Manage invoices, vendors, and conference logistics like a pro.
• Plan and execute amazing client events and team experiences.
• Lead the charge in creating and distributing marketing materials and merchandise.
• Take on ad-hoc projects that support our office and commercial teams.
• Drive process improvements and implement regional solutions to operational challenges.
• Draft and distribute operational and process-related communications.
• Assist the General Manager and commercial operations team with operational research and miscellaneous tasks as needed.
• Handle ad-hoc administrative projects related to general office operations.
• Provide overflow support for customer support and live builds during downtime.

Ideal Candidate:

• Experience: 1–3 years in learning and development, adult education, training, or a related field.
• Personal Qualities: Positive, patient, high-energy, with a growth mindset and a passion for developing others.
• Skills:
• Self-starter who can identify opportunities for improvement and drive implementation of solutions.
• Excellent written and verbal communication skills, with the ability to convey complex ideas to diverse audiences.
• Strong time management and organizational skills.
• Proficient in Excel/Google Sheets, with strong analytical abilities.
• Thrives in a collaborative environment and is eager to contribute to both team and individual success.

This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum  2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

Benefits:

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Opportunity to share your ideas and make a difference in a growing company.
• Fast-paced, high-energy and engaging work environment.
• 26 days of annual leave
• Work-from-home assistance
• Educational Opportunities 
  • Individual skill development & growth programming
• Social hours & events and team-building 
• Hybrid friendly
• Wellness benefits (Headspace subscription & wellness webinars) 

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.