The Role
In this role, you will support operational process optimization, coordinate with external partners, identify improvements, and collaborate on logistical projects.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. One of Europe's fastest-growing start-ups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.
For our recently launched Mexico Office, we are looking for highly ambitious and motivated people that are looking for a great challenge. Emma is exactly the right place for you if you want to be part of the exciting journey to make Emma the leading sleep-tech company in Latin America. We want your ideas to have impact from the first day so that we can together chase growth and ambitious goals.
What you will do:
- You will manage day-to-day coordination with warehouses, carriers, and suppliers : tracking shipments, resolving delivery exceptions, and keeping our logistics flow on schedule
- You will monitor operational KPIs (on-time delivery, return rates, stock accuracy) and flag anomalies before they become issues
- You will map existing processes end-to-end, identify bottlenecks in our supply chain, and co-build the fixes alongside the Ops team
- You will run structured root cause analyses on recurring incidents (late deliveries, fulfillment errors, or partner SLA breaches) and translate findings into actionable improvement plans
- You will support cross-functional projects at the intersection of logistics, customer experience, and tech (from last-mile optimization to returns process redesign)
- You will learn how a global e-commerce supply chain operates at scale, from inbound freight and warehouse management to last-mile delivery and reverse logistics
This is what you´ll bring to us:
- You like to think and act rationally and effectively
- You have a very good command of Excel
- You are fluent in English and Spanish
- You are motivated and eager to learn
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- Flexible conditions (incl. Home Office) and a brand-new office space in Roma Norte
- Pet friendly office
- Competitive and above average internship salary
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team and learn from experts in diverse fields.
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
- Well-being activities with the Emmies in Mexico City.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
Skills Required
- Very good command of Excel
- Fluent in English
- Fluent in Spanish
- Motivated and eager to learn
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The Company
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
