GWCCA TRAFFIC MANAGER (47605)

GWCCA PUBLIC SAFETY OVERVIEW  

The Georgia World Congress Center Authority (GWCCA) Public Safety function is responsible for delivering safe and efficient support to world-class events and guest experiences. Through strong communication with neighboring agencies, operational oversight, vendor partnerships, and team leadership, Public Safety ensures the Authority’s facilities operate at the highest standards of quality, safety practices, emergency management, and incident response. 

GWCCA TRAFFIC MANAGER POSITION SUMMARY  

The Authority is currently hiring a Traffic Manager  to join our Public Safety team. Under the direction of the Director of Public Safety/Chief of Police the Traffic Manager is responsible for the logistics and successful management of the Georgia World Congress Center Authority Campus including: coordination of traffic plans, parking, equipment and overall campus traffic needs. This position will oversee both campus parking agreement and will work closely on campus traffic issues with Mercedes Benz Stadium. The Traffic Manager will also represent the Authority with outside agencies, neighborhood planning units (NPU) and other duties and responsibilities required by the Director of Public Safety/Chief of Police. The Traffic Manager will act as the coordinator with local law enforcement and Georgia Department of Transportation in developing and maintaining traffic plans, scheduling traffic officers, emergency action plans, and any other law public safety related needs. 

Successful candidates embody the Authority's core values of authenticity, accountability, and collaboration while carrying out the essential duties and responsibilities of the position. Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment. 

GWCCA TRAFFIC MANAGER WORK ENVIRONMENT  

• Fast-paced, professional work environment in a dynamic convention, sports, entertainment, and hospitality venue. 

• Supports event-based business which may require irregular work hours, flexible scheduling, and availability to support evenings, weekends, holidays, and special events based on operational needs.  

• Work performed in varying event facilities and conditions across the Authority's campus (indoors and outdoors).  

• May be expected to perform or respond effectively to changing priorities, time-sensitive operational issues, and emergency situations while maintaining composure under pressure. 

• Requires frequent interaction with large crowds in public venue and event settings while maintaining professionalism, composure, and exceptional customer service.  

• Requires regular exposure to active vehicular and pedestrian traffic, varying weather conditions, noise, vehicle emissions, and other conditions associated with parking, transportation, and traffic operations. 

• Requires frequent movement throughout the campus and extended periods of standing or walking while monitoring traffic operations, event ingress and egress, parking activity, and deployment of assigned personnel 

GWCCA TRAFFIC MANAGER PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, toxic chemicals, electrical currents, pathogens, violent behavior, weapons, explosives, traffic, animals, and/or loud noises. The ability to lift 50 pounds or more may be required of this position. Daily shifts will endure various degrees of walking, standing, turning, stooping, crouching, kneeling, reaching, pushing and pulling, requiring a full range of body movements. This position may require work inside or outside of the building, as needed by events. 

GWCCA TRAFFIC MANAGER ESSENTIAL DUTIES and RESPONSIBILITIES 

• Develop traffic management plans for all events held on the GWCCA Campus to include the, Mercedes Benz Stadium, Centennial Olympic Park and the Georgia World Congress Center. 

• Coordinate all on duty and off duty law enforcement officers hired to conduct law enforcement duties, such as scheduling, budgeting, training, supervising, and monitoring officers while under the direction of the GWCCA, or any other organization or agency hosting events at the GWCCA campus. 

• Working closely with GWCCA Human Resource Department to ensure that a sufficient number of off duty law enforcement officers are employed by GWCCA to adequately staff events. 

• Responsible for coordination of all logistics that affect the common spaces of the campus arising from stakeholder events including the GWCCA venues, Mercedes Benz Stadium and surrounding facilities. 

• Work closely with Emergency Managers to formulate emergency actions plans and coordinate training and exercise drills to ensure GWCCA campus staff are in a adequate state of readiness. 

• Participate in the Site Coordination Committee meetings to coordinate event planning, communication, staffing, traffic control, parking, and allocation of other resources between operations and events at the Stadium (Mercedes Benz Stadium) and at the GWCC campus. 

• Represent the GWCCA with outside agencies to include Neighborhood Planning Units (NPU), Central Atlanta Progress, Atlanta Downtown Neighborhood Alliance and other groups assigned by the Director of Public Safety/ Chief of Police. 

• Establish and foster relationships with the City of Atlanta Public Works, Georgia Department of Transportation, MARTA and all other external entities that touch our campus’ traffic management plan. Relationships will also need to be established with neighboring partners (i.e. Philips Arena, CNN, Omni, College Football Hall of Fame, etc.). 

• Development and implementation of effective customer service programs in each functional area to include communication directly with primary customers and implementation of effective customer survey/critique programs. 

• Provide direction, management and coordination of all functional areas within scope and promote excellent working relationship with all campus functions with the primary purpose being to serve our customers and guests at the highest level possible. 

• Develop and manage budget for the functional areas of responsibility. 

• Represent and promote the GWCCA at industry associations and organizations and maintain liaison with competitive campuses. 

• Contribute to the development of long-term strategic plans for the Authority. Implement campus plans to support the Authority’s strategic plan and measure success. 

• Recommend appropriate modifications and additions to personnel policies, programs and procedures to advance professional development and proficiency of the workforce. 

• Coordinate implementation of effective employee recruiting, selection, retention and training programs for the facility per established guidelines. Encourage professional development and promotional qualifications of subordinate staff for future Authority positions. 

• The Traffic Manager will be required to work non-traditional hours, to include, nights, weekends and holidays. 

• Such other duties, functions, special projects and responsibilities as assigned by the Director of Public Safety/ Chief of Police. 

Additional Responsibilities and Expectations 
All employees of the Georgia World Congress Center Authority are expected to demonstrate behaviors aligned with the Authority’s core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers. Employees are responsible for maintaining a professional image that reflects GWCCA’s commitment to excellence, safety, teamwork, and creating unforgettable experiences. 

Employees must comply with all GWCCA policies, procedures, safety standards, and training requirements, including timely completion of 100% of assigned mandatory safety, compliance, and role-specific training programs. Employees are expected to actively contribute to a safe, inclusive, and service-focused work environment. 

This position description is not intended to be an exhaustive list of all duties, responsibilities, skills, or requirements. Responsibilities may be adjusted, expanded, or assigned as needed to support operational priorities and the mission of the Georgia World Congress Center Authority. 

GWCCA TRAFFIC MANAGER KNOWLEDGE, SKILLS, and ABILITIES 

• Ability to prioritize tasks & to manage workload using own initiative 

• Ability to multi-task & work under pressure with limited resources 

• High degree of integrity and compliance 

• Thoroughness in task approach, follow-up & completion; 

• Excellent computer skills 

• Self-awareness 

• Assess, weigh and manage risk in the face of uncertainty 

GWCCA TRAFFIC MANAGER EDUCATION and/or EXPERIENCE 

• College degree with emphasis on civil engineering related to traffic management. 

• Minimum of three (3) years’ experience in designing traffic plans. 

• Experience may serve as a substitute for education on the basis of two (2) years’ experience at management level for one (1) year education. 

• NIMS 300 & 400 preferred 

• Knowledge and experience with WebEOC 

• Law Enforcement experience preferred 

GWCCA TRAFFIC MANAGER BENEFITS 

Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more! 

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY 

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia. 

Visit www.gwcca.org to learn more about our culture and campus. 

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.