JumpCloud’s Total Rewards team is looking for a detail-oriented team player to help support the day-to-day administration, analysis, and compliance of our global compensation and benefits programs, focusing on benefits administration across (APAC & EMEA/the Americas) and foundational compensation analysis. This role is ideal for someone who thrives on accuracy, enjoys digging into data, and wants to build a career in Total Rewards.
You'll partner with HR, Payroll, Finance, and external vendors while supporting our global benefits programs, compensation cycles, audits, and reporting.
Key Responsibilities
Enrollments & Status Changes: Coordinate and execute end-to-end processing of benefit enrollments and status changes across US and international platforms.
Onboarding & Communications: Generate and distribute benefit enrollment documentation; follow up with new hires to ensure timely registration within mandated windows.
Leave of Absence Support: Assist with administrative tracking and compliance tasks for medical, parental, and maternity leaves.
Offboarding & Terminations: Manage the benefit termination process across carrier portals and ensure exiting employees receive accurate and timely insurance continuation notices.
Market Benchmarking & Analysis: Conduct basic compensation analysis, including market benchmarking, pay equity checks, and salary range comparisons.
Annual Cycle Support: Support annual merit, bonus, and equity cycles, including data preparation, validation, and system loading.
Job Architecture Maintenance: Assist with job leveling and job architecture maintenance.
Compensation Structure Control: Help maintain compensation structures (salary bands/ranges) and keep documentation current
Invoice Support: Prepare accurate self-billing schedules. Retrieve, format, and forward approved premium invoices to the Accounts Payable team while maintaining meticulous compliance records. Partner with Payroll and insurance carriers to research and resolve any billing discrepancies.
Payroll Deductions: Calculate benefit premium adjustments and coordinate directly with regional Payroll teams to execute accurate monthly deductions and contributions.
Benefits Enrollment & Renewals: Deliver comprehensive support during annual enrollment and renewal periods. Compile and organize multi-country census datasets, clear background system errors, and assist with back-end setup configurations.
Documentation & Implementation Support: Coordinate, track, and assist with the completion of insurance carrier paperwork, applications, and implementation forms.
Employee Communications: Help draft, edit, and localize employee-facing resources and communication materials. Assist in scheduling and supporting informational benefits webinars.
Knowledge Management: Continually update and maintain Total Rewards documentation, process guides, FAQ’s, and employee intranet sites to guarantee accuracy.
Special Projects Support: Support the team with special projects, including system implementations, program redesigns, and vendor evaluations
Data Integrity Auditing: Perform structured benefits and compensation data validation audits across HRIS and vendor platforms.
Cross-Functional Reporting: Pull, validate, and format recurring and ad hoc compensation and benefits reports for HR, Finance, and leadership.
Compliance: Support compliance reporting requirements (e.g., pay transparency, benefits compliance reporting and filings) as needed.
Retirement and Savings Plan Support: Process global pension and 401(k) contribution updates and adjustments for payroll processing; assist with Savings Funds and other global financial products.
Employee Support: Assist in responding to day-to-day employee benefits inquiries, resolving carrier access issues, and coordinating claims escalations with brokers.
Wellness Programs: Contribute to and collaborate on company-wide wellness campaigns and health initiatives.
Global Resources: Research, assemble, and update annual international paid holiday calendars across regions (Americas, APAC, EMEA).
Ad Hoc Analytical Support: Provide general administrative and analytical support across the Total Rewards function as priorities evolve.
1. Core Benefits Administration & Lifecycle Support
2. Compensation Analysis & Support
3. Financial Operations, Billing & Reconciliations
4. Seasonal Programs & Project Support
5. Compliance, Auditing & Data Analysis
6. Employee Experience, Wellness & Shared Services
7. General Total Rewards Support
Qualifications & Key Competencies
Experience: 1–3 years of experience in compensation, benefits, or a related HR function.
Compensation Fundamentals: Working knowledge of compensation fundamentals (base pay, bonus, market pricing, pay equity concepts).
Learning Mindset: Prior exposure to benefits or an eagerness and ability to quickly master varied global statutory frameworks.
Analytical Toolkit: Strong proficiency in Microsoft Excel/Google Sheets (VLOOKUPs, pivot tables, data sorting) to confidently manipulate census data, execute audits, and reconcile invoices.
Systems & Platforms: Exposure to modern HRIS platforms (ADP preferred). Meticulous document control habits using platforms like Egnyte and DocuSign.
Core Traits: High attention to numeric accuracy, absolute discretion regarding sensitive PII/PHI data, and strong communication skills.
Skills Required
- 1-3 years experience in compensation, benefits, or related HR function
- Working knowledge of compensation fundamentals (base pay, bonus, market pricing, pay equity)
- Prior exposure to benefits or ability to quickly learn global statutory frameworks
- Strong proficiency in Microsoft Excel/Google Sheets (VLOOKUPs, pivot tables, data sorting)
- Exposure to modern HRIS platforms
- Experience with ADP
- Meticulous document control habits using platforms like Egnyte and DocuSign
- High attention to numeric accuracy and absolute discretion with sensitive PII/PHI
- Strong written and spoken English
- Located in and authorized to work in Mexico
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — U.S. offerings include day-one medical, dental, and vision coverage plus HSA options, EAP mental-health support, and medical travel where applicable, signaling a robust core health package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid sick time, holidays, and highlighted parental leave point to wide-ranging time-off provisions that support work-life needs.
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Parental & Family Support — Parental leave and U.S. dependent care FSA are emphasized, indicating targeted support for families alongside remote-first flexibility.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
