Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
As the Title Processing agent , you will be focusing on the administrative aspects of validating documents provided by a customer to ultimately approve loans. Must have excellent analytical and problem-solving skills, ability to resolve customer issues, attention to detail, and be able to multi-task as other responsibilities are assigned. This position must consistently provide high levels of customer satisfaction in an effort to provide brand value and achieve profitable growth.
Requirements
A Title Processing - Oportun Auto Servicing agent must have the following knowledge, skills and abilities:
- 1 to 2 years of Customer Service Experience
- Multiple years of Auto Finance Experience
- Knowledgeable of Microsoft 365
Physical Requirements
- Read rapidly from both paper and a computer terminal
- Ability to perform repetitive tasks such as: lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading
- Ability to lift and transport up to 30 lbs. and push carts
Duties / Responsibilities
- Review and decision vehicle documentation for approval of secured personal loans
- Checks for accuracy in the customer provided documentation and ensures that all information meets Oportun’s standards
- Reports to management on the status of any missing or problem
- Maintain current knowledge of all applicable lending regulations and Oportun Policies
- Ensure all vital information and documentation is acquired for all SPL applications submitted for review
- Effectively communicates and collaborates with business partners to ensure applications are accurately routed for follow up
Qualifications
Job Knowledge and Skill
- Requires general knowledge of captive automobile finance sufficient to handle sophisticated problems related to the work
- Good oral/written communication Strong interpersonal and conflict resolution skills. Good problem-solving skills.
- Bi-lingual (Preferred). Required Experience
- Multiple years of Auto Finance Experience
- 1 to 2 years of Customer Service Experience
- Title processing Experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The US base hourly range for this full-time position is $21 - $22
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.
Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
What We Do
Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
