Title Management Specialist - Rochester

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Title Management Specialist plays a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions.  This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.

               Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.

Location: Rochester, NH - Operations Center

Rate: Starting at $21.00 per hour. Negotiable with experience.

Credit Union Knowledge:

• Maintain knowledge and understanding of credit union’s overall strategic plan and priorities
• Maintain high level knowledge of credit union policies
• Maintain high level of credit union product and services offerings
• Maintain detailed knowledge of departmental policies
• Ability to detect and research any deficiencies and make recommendations accordingly

Member Service:

• Ensure member inquiries are responded to and resolved immediately whenever possible
• Provide support, as needed, for escalated member needs
  • Support and educate staff to provide superior member service

               Title Management – responsibilities include but are not limited to:

• Contributes to department SLA/KPIs as they relate to SFCU’s overall strategic plan
• Contributes to ensuring all Title Management responsibilities are consistently accomplished with maximum proficiency and efficiency
• Works directly with 3rd party title management system
  • Reviews the daily paid off auto loan report/release of titles
  • Completes off loan insurance refund letters
  • Contribute to the department phone/Salesforce/email queues for all title management related items
  • Completes with title research
  • Assist members, other departments and branches with MVD issues
  • Suspense report
  • Preparing documentation for scanning and indexing to cold storage
  • Data entry for title information
  • Filing of necessary documentation
  • Process daily PIF report
  • Work with overseas as needed
  • Completes Permission to Ship process (all)

Training and Documentation: 

• Consistently review procedures and business practices to keep current with technological advances
• Recommend and draft new and revised policies/procedures for all Title Management responsibilities as needed

Reporting:

• Contributes to with monthly, quarterly and year-end reporting.

Compliance:

• Ensure all Title Management responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.

NCUA, State of NH and internal

• Assist in preparation of requested transactions for audit
• Maintain reporting throughout the year that will be used for audit review
• Implement suggested modification of process as mandated by audit review

Systems and Projects:

• Full comprehension of the core system

Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.

Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.

Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union.

Perform other duties as assigned.

Required Knowledge and Skills:

• Superior member service skills and professionalism
• Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.
• Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.
• Strong problem solving and analytical skills.
• Ability to work independently and in a team environment.
• Ability to communicate clearly and effectively verbally and in writing.
• Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
• Willingness to work extended hours, including weekends, as responsibilities require.
• Flexibility in a hybrid work environment
• Ability to prioritize and organize work duties
• Must be able to interpret various laws and MVD regulations
• Knowledge of 3rd party titling systems

Education/Experience/Certifications:

Education: Minimum high school diploma or equivalent required.

Experience: Minimum 1 -year experience in a related field desired.  Financial industry experience desired.  Customer service experience desired.

Certification(s): No requirements