What You'll Do
- Organizes large commercial transactions in a fast paced production environment
- Establishes and monitors delivery timelines for large commercial multi-site transactions, proactively communicating risks, delays and escalations as needed
- Responds to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform
- Act as a point of contact representing the Back Office production teams to our internal clients and partners
- Establish delivery timelines for large Commercial Multi Site Transactions.
- Act as a subject matter expert for back office title production relating to multiple property transactions
- Draft new procedures, policies, and training materials as needed
- Direct and Instruct teams found in strategic global locations
- Ensure established procedures are followed, implementing new ones as needed
- Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
- Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates and corrects trends which would compromise the achievement of our team’s targets
What You'll Bring
- 2+ years experience/knowledge in the Real Estate Industry.
- 2+ years in a Customer Service role
- Demonstrates ability to independently prioritize competing demands, manage deadlines and communicate when support or escalation is needed
- Experience mentoring and training.
- Strong attention to detail
- Effective in a multi-disciplined and fast-paced team environment.
- Superior analytical and problem solving skills
- Must have a positive and helpful outlook towards high demanding customers.
- Excellent interpersonal and communication skills
- Proven ability to drive results
- Advanced proficiency and experience using Microsoft Office (Excel, Access, PowerPoint and Word)
- Exercises good judgment
- Salesforce Experience is a plus
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- 2+ years of experience or knowledge in the real estate industry
- 2+ years of experience in a customer service role
- Ability to independently prioritize competing demands, manage deadlines, and communicate when support or escalation is needed
- Experience mentoring and training
- Strong attention to detail
- Ability to work effectively in a multidisciplinary, fast-paced team environment
- Superior analytical and problem-solving skills
- Positive and helpful outlook toward demanding customers
- Excellent interpersonal and communication skills
- Proven ability to drive results
- Advanced proficiency and experience using Microsoft Office, including Excel, Access, PowerPoint, and Word
- Good judgment
- Salesforce experience
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
