Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com
Job Description
Roles & Responsibilities:
- As a Tier 3 NOC Engineer, you will be responsible for resolving major and minor issues within the infrastructure and respond to the infrastructure issues.
- Make sure all customer-related incidents are addressed within the defined SLAs and SLOs.
- Expected to work on VMWare
- Meets expectations regarding productivity as defined by the process or manager.
- Keep status and change logs for any work.
- Candidates are requested to work from Betsol’s Bengaluru office.
- Working days: 5 days a week; on-call support on weekends and holidays.
Primary Skills required:
- 3-5 years’ experience in Contact Center Enterprise (Cisco)
- 2+ years' experience in Cisco Call Manager, Unity, Presence, Contact Center Express and Expressway
- 2+ years of working knowledge on Cisco CUBE and VRF Routing.
- Working experience on Cisco Firepower on FDM.
- Working knowledge on Cisco Nexus Switching with VPC
- Working experience on VMware ESXi.
- Good to have experience with Microsoft Windows Server 20xx, MS Active Directory, DNS & DHCP.
- Experience working on SIP and VoIP protocols.
- Good to have experience on ticketing tools like ServiceNow, Jira, etc
- Willingness to work in mentioned shift i.e., 12.00 PM EST to 3.00 AM EST (9.30 pm to 12.30 pm IST).
- Excellent communication skills in English (both spoken and written).
Qualifications
B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree
Top Skills
What We Do
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. Our team holds several engineering patents, is recognized with industry awards, and maintains a net promoter score that is 2x the industry average.
BETSOL’s open source-based backup and recovery product line, Zmanda (Zmanda.com), delivers 80% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers.
Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Our office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com
