Jobs at BETSOL

Provides voice and chat support to U.S.-based customers, resolving simple to complex issues, documenting interactions, meeting productivity and quality metrics, and escalating cases when needed. The role requires strong communication, troubleshooting, customer service, SLA adherence, and flexibility for U.S. time zones, rotational shifts, and occasional extended hours.

Administer and migrate large-scale Avaya telephony environments during an ESXi upgrade and datacenter migration. Responsibilities include auditing and cleaning configurations, managing dial plans, route patterns, trunks, VDNs, vectors, hunt groups, endpoints, announcements, gateways, survivability systems, translations, and call detail records. The role also supports Avaya Messaging administration and migration, with remote collaboration overlapping U.S. business hours.

Supports enterprise telephony and contact center platforms during migration from Avaya and Cisco to Five9. Responsibilities include troubleshooting voice quality, connectivity, authentication, endpoints, SIP trunking, and carrier integrations; managing ServiceNow tickets; monitoring MOS, latency, jitter, and packet loss; conducting incident triage and root cause analysis; maintaining documentation; and applying AI and automation to improve diagnostics, ticket workflows, and proactive issue resolution.

Leads QA automation for consumer-facing websites, creating test plans, scripts, documentation, and automated regression coverage. Performs functional, integration, usability, performance, cross-browser, and data validation testing; investigates defects and supports prioritization. Collaborates with developers, QA, marketing, and Scrum teams throughout delivery, using Jira and Confluence to track issues and results. Requires extensive Playwright, Selenium, JavaScript, Python, and CMS testing experience, preferably with Sitecore.

Build and operate secure, scalable Azure and GCP cloud platforms using Terraform, Ansible, Kubernetes, and CI/CD automation. Develop DevSecOps controls, infrastructure governance, vulnerability scanning, secrets management, monitoring, and reliability practices. Contribute to portal application code, including modern JavaScript or TypeScript frontends and REST APIs. Implement deployment strategies, define SLOs and SLIs, troubleshoot across infrastructure and application layers, and collaborate with product, engineering, security, and global stakeholders using agile practices.

Administers and configures global finance applications for US-based clients, including Oracle Fusion Cloud Financials, Coupa, Concur, BlackLine, and Longview. Responsibilities include role security, user provisioning, ticket management, troubleshooting, release testing, integrations support, documentation, audit support, training, and participation in finance technology implementations and transformation projects.

Administers global finance applications, including configuration, security, user provisioning, ticket management, troubleshooting, integrations, release testing, documentation, and audit support. Partners with Finance leadership, process owners, auditors, and outsourcing providers to maintain reliable systems during reporting cycles. Contributes to finance technology implementations and transformation projects, supports staff training, and deputizes for the Global Finance Applications Lead.

Provide timely, professional customer support to U.S.-based customers through voice and chat. Resolve simple to complex issues, pursue first-time resolution, escalate when needed, document interactions, meet productivity and quality metrics, follow SLAs and company policies, and maintain high customer satisfaction. The role requires rotational shifts aligned with U.S. time zones, occasional extended hours, and effective communication in high-pressure situations.

Build and maintain Python backend services, REST APIs, data models, third-party integrations, and serverless AWS applications. Support AI and Human-in-the-Loop workflows, troubleshoot production issues, collaborate with full-stack engineers, and own backend feature delivery. Responsibilities include testing, documentation, code reviews, release activities, and ensuring scalable, reliable, maintainable services. This is a four-month contract role.

Designs and maintains security controls across corporate and BYOD environments, focusing on threat detection, SIEM and EDR operations, vulnerability management, red and purple teaming, endpoint protection, incident response, forensics, and breach readiness. The role also automates security workflows, supports ISO 27001, SOC 2, PCI DSS, and HIPAA compliance efforts, develops documentation, and provides technical guidance to stakeholders. Requires working EST hours from 6:30 PM to 3:30 AM IST.

Provide professional customer support to U.S.-based customers through voice and chat channels. Resolve simple to complex issues, document interactions, escalate when needed, meet quality and productivity metrics, follow SLAs and company policies, and maintain high customer satisfaction. The role requires rotational shifts aligned with U.S. time zones, occasional extended hours, and flexibility during peak periods.

Lead design and implementation of enterprise data architecture, platforms, and integrations. Drive data governance, quality, lineage, and compliance. Support analytics, AI/ML, data warehousing, incident response, vendor onboarding, and audit readiness while optimizing pipelines and enabling self-service capabilities.

Design, build, and operate secure, scalable Azure and GCP cloud environments using Terraform, Ansible, Kubernetes, and CI/CD. Implement DevSecOps practices—pipeline security, vulnerability scanning, secrets management, monitoring, SLOs/SRIs—and contribute to portal application code (modern JS/TS + REST). Work US Eastern hours with the team to deliver reliable, automated infrastructure and deployments.