Jobs at BETSOL

Lead Market-to-Sales requirements and solution design for Salesforce Sales Cloud/CPQ/Billing. Translate business needs into deliverable user stories, prototype solutions, guide implementations, and collaborate with agile teams to streamline and automate sales processes.

Provide hands-on administration, monitoring, incident response, and change execution for Aspect WFM (Alvaria) and Intradiem. Troubleshoot application, server, database, and integration issues; run upgrades and integrations; support major incident bridges and on-call rotations; document runbooks and transfer knowledge to Level 1/2 support; collaborate with vendors and engineering to improve workforce automation and reporting integrations.

Lead design, build, and maintain scalable end-to-end test automation frameworks (UI, microservices, performance). Develop automation scripts, implement CI/CD, run performance testing, mentor engineers, and collaborate with product, UX, DevOps, and QA in Agile teams to ensure high-quality SaaS releases.

Lead performance engineering for cloud-native microservices on Azure. Design automated performance frameworks, build simulators and traffic generators, define KPIs, integrate tests into CI/CD, execute load/stress/chaos tests, analyze bottlenecks across app/database/infrastructure layers, tune AKS, caching and databases, implement observability, and drive RCA, capacity planning and resilience improvements.

Design, build, and operate secure, automated cloud platform workloads across Azure and GCP using IaC (Terraform, Ansible). Build CI/CD pipelines, integrate DevSecOps tooling, monitor reliability, and contribute to portal application code when needed. Partner with product and security teams to enforce governance, compliance, and cost optimization.

The Technical Support Engineer provides chat and voice support to international clients, resolving technical queries and ensuring customer satisfaction.

The Technical Support Engineer (TSE) provides chat and voice support, resolving technical queries for international clients while ensuring customer satisfaction and compliance with company policies.

Lead the organization's GRC program: design and maintain compliance frameworks (ISO, SOC2, PCI, HIPAA, GDPR), run control testing and audits, manage remediation and third-party assessments, coordinate cross-functional stakeholders, deliver training, and maintain compliance reporting and KPIs.

Administer and support SQL Server environments, perform backup/recovery and DR testing, tune performance and optimize queries/indexes, manage security and user access, implement data masking/encryption, troubleshoot incidents, document procedures, coordinate with vendors, and participate in on-call/after-hours support.

Design, build, and operate secure, scalable Azure and GCP cloud environments using Terraform, Ansible, Kubernetes, and CI/CD pipelines. Implement DevSecOps practices, automate deployments, monitor reliability (SLOs/SLIs), and contribute to portal application code when needed. Collaborate in agile teams and maintain compliance and cost controls.

Lead backlog ownership and prioritization for a GCP-based Contact Center (CCaaS) platform. Translate business demand into implementation-ready user stories, drive PI planning and cross-enterprise prioritization, manage dependencies, and ensure security and governance. Focus areas include voice, omnichannel engagement, conversational AI, analytics, workforce optimization, and cloud platform enablement to improve agent and customer experience.

Design, build, and operate secure, automated cloud environments across Azure and GCP using IaC (Terraform, Ansible), Kubernetes, CI/CD (Jenkins/GitHub Actions), and observability tools. Integrate DevSecOps practices into pipelines, handle portal application work (JS/TS frontends and REST backends), and drive reliability, monitoring, and compliance.

Lead design, implementation, and support of enterprise network infrastructure across on-prem and cloud. Architect scalable, secure L2/L3 networks; manage Cisco/Aruba/FortiGate environments; implement wireless (Aruba, UniFi), VPNs, SD-WAN, and security controls; drive automation with Python/Bash; mentor engineers; lead incident response, monitoring, and documentation.

The Product Owner will manage the Salesforce product backlog, collaborate with various teams to define user stories, facilitate sprint processes, and ensure successful delivery and UAT of features.

Design, plan, manage, and support global enterprise and cloud network infrastructure. Troubleshoot routing, switching, security, SDWAN, VoIP, VPN and wireless issues. Create documentation and reports, review vendor designs, recommend improvements, mentor network team members, and ensure availability, scalability, and security of network services.

Provide chat and voice technical support to international clients, diagnose and resolve issues, escalate as needed, meet productivity targets, and maintain high customer satisfaction in a 24/7 environment.

Provide high-quality chat and voice technical support to international clients, diagnose and resolve basic to complex software and networking issues, meet productivity targets, escalate when appropriate, comply with policies, and ensure high customer satisfaction in a 24/7 rotating-shift environment.

Drive procurement process simplification, documentation standardization, and automation. Build Google AppSheet and Google Workspace workflow solutions, perform data cleanup, gather stakeholder requirements, track project progress, and recommend process improvements to increase operational efficiency.