Jobs at BETSOL

Provide front-line onsite and remote IT support for desktops, laptops, peripherals, and enterprise applications. Troubleshoot hardware, OS, software, network, VPN, and printer issues; log and manage tickets in ITSM tools; assist with OS installs, patching, endpoint protection, onboarding/offboarding, asset management, and documentation under mentorship.

Execute functional, integration, regression, and data validation tests for ServiceNow SAM publisher integrations. Validate entitlement reconciliation, discovery mappings, normalization rules, reclamation workflows, and compliance reporting. Author test cases/scripts, log and triage defects, support UAT, and collaborate with admins and developers to ensure data integrity and accurate license compliance.

The role involves supporting and optimizing enterprise cloud voice platforms, troubleshooting voice issues, implementing automation, and leveraging AI for enhanced efficiency.

Manage end-to-end incident lifecycle per ITIL, lead major incidents and bridge calls, coordinate cross-functional teams, ensure SLA adherence, produce RCAs, operate in a 24/7 shift environment, and use service management and monitoring tools to restore services quickly.

The Technical Support Engineer provides chat and voice support to international clients, resolving technical queries and ensuring customer satisfaction.

The Technical Support Engineer (TSE) provides chat and voice support, resolving technical queries for international clients while ensuring customer satisfaction and compliance with company policies.

The Azure Infrastructure Engineer designs and manages Azure cloud infrastructure, ensuring security, scalability, and performance while supporting migration and modernization initiatives.

The Product Owner will manage the Salesforce product backlog, collaborate with various teams to define user stories, facilitate sprint processes, and ensure successful delivery and UAT of features.