Jobs at BETSOL

Manage end-to-end incident lifecycle per ITIL, lead major incidents and bridge calls, coordinate cross-functional teams, ensure SLA adherence, produce RCAs, operate in a 24/7 shift environment, and use service management and monitoring tools to restore services quickly.

Lead Market-to-Sales requirements and solution design for Salesforce Sales Cloud/CPQ/Billing. Translate business needs into deliverable user stories, prototype solutions, guide implementations, and collaborate with agile teams to streamline and automate sales processes.

Build and operate secure, scalable Azure and GCP environments using IaC (Terraform, Ansible), Kubernetes (AKS/GKE), CI/CD (Jenkins, GitHub Actions, ArgoCD), and observability tools. Integrate DevSecOps practices, automate pipelines, manage secrets, align with compliance frameworks, and contribute to portal application code when needed. Collaborate in agile teams and maintain reliability through SLOs/SLIs and incident response.

Lead design, implementation, and support of enterprise hybrid network infrastructure. Architect scalable, secure Layer 2/3 networks, manage Cisco/Aruba/FortiGate environments, implement wireless (Aruba, Ubiquiti), drive automation with Python/Bash, mentor engineers, and own monitoring, incident response, documentation, and network standards.

Design and deploy RPA and low-code workflow automation for procurement and logistics. Build apps, integrate systems with scripts/APIs, apply AI/IDP, support P2P system implementations, create documentation and training, monitor and optimize automations to improve cycle time, accuracy, and cost.

The Technical Support Engineer provides chat and voice support to international clients, resolving technical queries and ensuring customer satisfaction.

The Technical Support Engineer (TSE) provides chat and voice support, resolving technical queries for international clients while ensuring customer satisfaction and compliance with company policies.

Build, automate, and operate secure, scalable Azure and GCP cloud platforms using IaC (Terraform, Ansible), Kubernetes (AKS/GKE), CI/CD (Jenkins, GitHub Actions, ArgoCD), and observability tools. Integrate DevSecOps practices, manage secrets and compliance (FedRAMP/FIPS/CIS), and contribute to portal application code (modern JS/TS frontends and REST backends). Collaborate in agile teams, define SLOs/SLIs, and use AI-first development practices daily.

The Product Owner will manage the Salesforce product backlog, collaborate with various teams to define user stories, facilitate sprint processes, and ensure successful delivery and UAT of features.

Execute functional, integration, regression, and data validation tests for ServiceNow SAM publisher integrations. Validate entitlement reconciliation, discovery mappings, normalization rules, reclamation workflows, and compliance reporting. Author test cases/scripts, log and triage defects, support UAT, and collaborate with admins and developers to ensure data integrity and accurate license compliance.

The role involves supporting and optimizing enterprise cloud voice platforms, troubleshooting voice issues, implementing automation, and leveraging AI for enhanced efficiency.