Jobs at BETSOL

Owns quality for a cloud-based distributed SaaS platform through functional, system, integration, end-to-end, regression, exploratory, and cloud testing. Designs risk-based coverage and test matrices, validates microservices, APIs, databases, integrations, scalability, resiliency, and data integrity, and investigates complex distributed-system defects. Collaborates with Product, Development, DevOps, and Architecture teams on defect resolution, Agile ceremonies, release readiness, and quality risk management.

Manage end-to-end recruitment for engineering and support services roles, including technical and volume hiring. Responsibilities include sourcing, screening, interview coordination, talent pipeline development, stakeholder partnership, compensation negotiation, offer management, candidate engagement, and recruitment metrics reporting. The role requires hiring expertise across cloud, DevOps, software development, data, cybersecurity, infrastructure, networking, technical support, service desk, and NOC functions.

Leads IT support operations, service quality, asset lifecycle, tooling, and escalation management. Serves as incident commander for Sev1 and Sev2 events, coordinating technical response, communications, post-incident reviews, and problem management. Manages and develops a support team, oversees a managed service partner, maintains documentation and self-service resources, and reports SLA, CSAT, and incident trends to leadership. The role also matures incident processes, automates workflows, and coordinates with cybersecurity and professional services teams.

Provides onsite and remote IT support for enterprise customers, including device setup, troubleshooting, software and operating system administration, network connectivity, onboarding and offboarding, ticket management, IT asset lifecycle management, and documentation. Coordinates with offshore network and security teams, maintains CMDB records, follows ITIL and compliance processes, supports office infrastructure, and improves service delivery.

Provides voice and chat support to U.S.-based customers, resolves issues, documents interactions, escalates complex cases, and meets productivity, quality, SLA, and customer satisfaction targets. Requires strong communication, troubleshooting, ownership, composure, and flexibility for U.S. time zones and rotational shifts.

Manage the end-to-end major incident lifecycle in a 24/7 production environment. Lead bridge calls, coordinate cross-functional response teams, monitor infrastructure and application alerts, triage incidents, manage SLAs, communicate with stakeholders, and produce incident timelines and root cause analysis reports. Support NOC operations, maintain runbooks and knowledge articles, and ensure effective shift handovers and timely service restoration.

Lead enterprise data architecture, designing scalable cloud data platforms, models, pipelines, integrations, governance, and security standards. Partner with engineering, security, compliance, and business teams to improve data quality, reliability, lineage, privacy, and self-service analytics. Own platform selection and future-state architecture supporting AI/ML, automation, advanced analytics, and digital transformation. The role requires extensive Snowflake, AWS, Python, data engineering, enterprise architecture, and stakeholder leadership experience.

Develop and maintain ServiceNow applications, workflows, scripts, integrations, CMDB data, and Software Asset Management processes. Build REST and SOAP integrations using Flow Designer, Integration Hub, OAuth, and Data Streams. Troubleshoot production issues, perform root cause analysis, participate in testing and code reviews, and document technical solutions while collaborating with consultants, architects, QA, and stakeholders.

Support enterprise contact center and telephony operations during migration to Five9 CCaaS. Administer Cisco, Microsoft Teams, Avaya, and Five9 platforms; perform provisioning, deprovisioning, MACD changes, troubleshooting, ticket management, documentation, and user support. Collaborate with IT, network, vendors, and business teams, escalating complex diagnostics to L2 engineers. Work standard Eastern-time business hours without on-call responsibilities.

Designs, architects, implements, and supports enterprise network infrastructure across on-premises, hybrid, and cloud environments. Manages Cisco, Aruba, FortiGate, wireless, VPN, firewall, load-balancing, and monitoring technologies. Leads network security, availability, incident response, troubleshooting, automation, documentation, and standards initiatives while mentoring engineers. Requires strong Layer 2/3 networking expertise, cloud networking knowledge, scripting skills, and 5+ years of experience.

Designs, implements, supports, and secures enterprise network infrastructure across on-premises and cloud environments. Responsibilities include managing Cisco, Aruba, FortiGate, wireless, VPN, load-balancing, and monitoring technologies; leading incident response and root-cause analysis; implementing resilient network architectures; automating configuration and monitoring with Python or Bash; mentoring engineers; and maintaining technical documentation and standards.

Leads QA automation for consumer-facing websites, creating test plans, scripts, documentation, and automated regression coverage. Performs functional, integration, usability, performance, cross-browser, and data validation testing; investigates defects and supports prioritization. Collaborates with developers, QA, marketing, and Scrum teams throughout delivery, using Jira and Confluence to track issues and results. Requires extensive Playwright, Selenium, JavaScript, Python, and CMS testing experience, preferably with Sitecore.

Build and operate secure, scalable Azure and GCP cloud platforms using Terraform, Ansible, Kubernetes, and CI/CD automation. Develop DevSecOps controls, infrastructure governance, vulnerability scanning, secrets management, monitoring, and reliability practices. Contribute to portal application code, including modern JavaScript or TypeScript frontends and REST APIs. Implement deployment strategies, define SLOs and SLIs, troubleshoot across infrastructure and application layers, and collaborate with product, engineering, security, and global stakeholders using agile practices.