Company Description
Sutherland is seeking an organized and technical person to join us as a Remote Tier 1 Technical Support Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Tier 1 Technical Support Consultant in this role get to: Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical Support Specialist, you will touch all aspects of technical support from troubleshooting to escalation of complex issues. Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity. The chance to work with people: Who will become your second family. A workplace that’s never boring. The opportunity to make someone’s day: Every day. Rewards and recognition: As you blaze your own trail and ignite your career.
We offer:
- Pay rate of $17.5
- Operation hours 7am to 10pm - M/F
- Medical, dental and vision benefits, EAP and other health & wellness offerings
- Generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Qualifications
Our most successful candidates will have: - High school diploma or GED. - Demonstrated ability to perform at a high level, to support our high volume of inbound calls. - Excellent verbal and written communication skills; proficient reading skills required. - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
