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Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
And that’s just the beginning…
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General Summary:This position supports Colonial Life’s enrollment technology strategies through effective implementation, support, and service at both the system and case level. A Third Party Enrollment Tech Consultant is expected to partner with other business areas and customers, for effective case implementation, case management, and issue resolution. This position requires an in-depth knowledge and understanding of Colonial Life’s enrollment technology, strategy, and supporting processes.Principal Duties and Responsibilities
- Serves as an enrollment technology resource and point of contact for internal/external business partners during enrollment implementations for consulting and/or third party enrollment technical needs.
- Manages multiple case level enrollment technologies that are high profile, high risk and present a high degree of complexity for Colonial Life.
- Consults and provides technical support on the execution of enrollment technology strategies to meet account/enrollment technology partner needs and maintain a continuous improvement mindset.
- Acts with a sense of urgency in preventing, identifying, and correcting case level third party enrollment technology escalations in partnership with IT to drive resolution as needed.
- Responsible for updating departmental tracking/reporting systems.
- Proactively anticipates the needs of third party enrollment technology vendors.
- Develop methods for effective data exchange for large complex enrollment files.
- Represent the team on cross functional team projects/initiatives as subject matter expert for third party enrollment technology strategies, system enhancements, testing support, and general problem solving to improve the customer experience and team effectiveness.
- Meets or exceeds departmental and organizational goals and metrics.
- May perform other duties as assigned.
Job Specifications
- Bachelor’s degree or 3-5 years’ experience in project management, enrollment systems, IT, or other related work experience required.
- Experience leading projects or initiatives with demonstrated strength in planning, organizing, and time management.
- Strong collaboration, partnering skills, team building skills, customer service, and relationship building skills with internal/external business partners regarding third party enrollment technology capabilities.
- Strong written and oral communication skills.
- Strong analytical, critical thinking, and problem-solving skills.
- Strong knowledge and experience with various Microsoft Office tools: Excel, Access, Word, and PowerPoint highly preferred; Projects and Visio a plus.
- Solid planning, organizing and time management skills.
- Proven ability to track and manage large volumes of work and concurrent issues with timely escalation and detailed documentation to support recommended actions.
- Subject matter expertise across various third party enrollment technology platforms, products, services, processes, sales process, and field organization specific to Colonial Life.
- Strong conceptual understanding of basic design, code and testing following IT standards preferred.
- Advanced working knowledge of data manipulation and relational databases through use of relevant tools and applications is highly preferred.
- Proven ability to work independently and manage time effectively while adding to the dynamics of a team environment.
- Proven track record of accountability for delivering quality results based on organizational and departmental quality measures.
- Demonstrate desire to expand technical knowledge and learn new tools.
- Reinforce the core values that shape an environment for successful employee, team, and business results.
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~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$53,300.00-$100,700.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial LifeSkills Required
- Bachelor's degree or 3-5 years of experience in project management, enrollment systems, IT, or related work
- Experience leading projects or initiatives, including planning, organization, and time management
- Strong collaboration, partnering, team-building, customer service, and relationship-building skills
- Strong written and oral communication skills
- Strong analytical, critical-thinking, and problem-solving skills
- Knowledge of Microsoft Office tools, including Excel, Access, Word, and PowerPoint
- Experience with Microsoft Project and Visio
- Subject matter expertise in third-party enrollment technology platforms, products, services, processes, sales processes, and field operations
- Conceptual understanding of basic design, coding, and testing following IT standards
- Advanced working knowledge of data manipulation and relational databases
- Ability to track and manage large volumes of work and concurrent issues with timely escalation and detailed documentation
- Ability to work independently, manage time effectively, and contribute to a team environment
- Proven accountability for delivering quality results against organizational and departmental measures
- Willingness to expand technical knowledge and learn new tools
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
