Text & Reasoning LLM / NLU Tech Lead

Reposted 10 Days Ago
Be an Early Applicant
6 Locations
Remote
Expert/Leader
Artificial Intelligence • Conversational AI
The Role
Lead the design and delivery of NLU solutions using LLMs, ensuring technical excellence and mentoring team members.
Summary Generated by Built In
Role Purpose

Lead the design, development, and delivery of advanced Natural Language Understanding (NLU) solutions leveraging Large Language Models (LLMs) for text and reasoning tasks. Ensure technical excellence, innovation, and alignment with Omilia’s strategic objectives in conversational AI.

Accountabilities
  • Technical Correctness: Own the technical integrity and quality of NLU solutions, ensuring robust, scalable, and maintainable code and models.
  • System Quality: Oversee architectural decisions, code reviews, and best practices for LLM-based NLU systems.
  • Delivery Monitoring: Ensure timely and successful delivery of NLU features and improvements, proactively identifying and mitigating risks.
  • Autonomy: Operate with high independence, making critical technical decisions and setting standards for the team.
  • Scope & Complexity: Lead initiatives involving complex reasoning, multi-turn dialogue, and advanced text understanding, often spanning multiple projects or products.
  • Impact: Drive measurable improvements in NLU accuracy, performance, and customer satisfaction.
  • Influence/Mentorship: Mentor engineers and data scientists, fostering a culture of technical excellence and continuous learning.
Key Responsibilities
  • Design and implement state-of-the-art LLM-based NLU models for text and reasoning tasks.
  • Lead technical discussions, architecture reviews, and solution design sessions.
  • Collaborate with cross-functional teams (Product, Data Science, Engineering) to define requirements and deliver solutions.
  • Conduct code and model reviews, ensuring adherence to best practices and Omilia standards.
  • Monitor system performance, troubleshoot issues, and drive continuous improvement.
  • Stay abreast of advancements in LLMs, NLU, and AI, evaluating and integrating relevant technologies.
  • Provide technical mentorship and guidance to team members.

Requirements
  • Advanced degree in Computer Science, Computational Linguistics, or related field.
  • Proven experience in designing, developing, and deploying LLM-based NLU systems.
  • Deep understanding of NLP, machine learning, and reasoning algorithms.
  • Proficiency in Python and relevant ML frameworks (e.g., PyTorch, TensorFlow, HuggingFace).
  • Experience with cloud platforms and scalable architectures.
  • Strong problem-solving, communication, and leadership skills.
  • Track record of technical mentorship and driving impactful results in AI/NLU projects.

Omilia Note

- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.


Benefits
  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear

Apply Now to join Omilia and help engineer the future of conversational AI.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

Skills Required

  • Advanced degree in Computer Science, Computational Linguistics, or related field
  • Proven experience in designing, developing, and deploying LLM-based NLU systems
  • Deep understanding of NLP, machine learning, and reasoning algorithms
  • Proficiency in Python and relevant ML frameworks (e.g., PyTorch, TensorFlow, HuggingFace)
  • Experience with cloud platforms and scalable architectures
  • Strong problem-solving, communication, and leadership skills
  • Track record of technical mentorship and driving impactful results in AI/NLU projects
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The Company
354 Employees
Year Founded: 2002

What We Do

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.

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