Jobs at Omilia

Leads and scales Omilia’s regional or global pre-sales function, managing Solution Consultants and Demo Engineers while driving technical quality and revenue outcomes. Oversees solution architecture, demonstrations, RFPs, technical handoffs, forecasting, enablement, recruiting, and team development. Personally supports strategic enterprise opportunities, executive presentations, and complex integrations involving conversational AI, CCaaS, SaaS platforms, and APIs. Partners with Sales, Product, and Delivery leadership to manage risk, improve methodology, and translate customer insights into roadmap priorities.

Own enterprise sales across Spain, driving new-logo and expansion revenue through prospecting, qualification, proposals, negotiations, and contract closure. Develop territory plans, manage complex stakeholder relationships, forecast pipeline, lead RFPs and demonstrations in Spanish, and partner with solution consulting, legal, compliance, professional services, and customer success. Provide Spanish market intelligence, maintain Salesforce, support implementation handoffs, and represent Omilia at industry events. Travel up to 20% within Spain and occasionally across EMEA and LATAM.

Freelance transcribers accurately convert audio content into text across multiple regional language variants. Responsibilities include maintaining grammar, punctuation, formatting, and style-guide compliance; managing workloads and meeting deadlines; and working with transcription software. Candidates must be native or fully fluent in a listed language, have strong listening and attention-to-detail skills, reliable internet, suitable headphones, and a quiet workspace. Applicants must complete a short transcription assessment and sign a freelancer agreement and NDA.

Develop and enhance a live drive-thru Voice AI product through software engineering, AI/LLM prototyping and fine-tuning, conversation analysis, system integrations, and customer requirements gathering. Build, test, deploy, and improve production features while evaluating real dialogs and collaborating with customers and internal stakeholders.

Develop and maintain conversational AI applications on the Omilia Cloud Platform. Build conversational dialogs, business logic, miniApps, NLU models, and backend integrations; perform unit testing, troubleshoot defects, analyze logs, document implementations, and deploy applications across development, UAT, and production environments. The role also involves customer requirements gathering, feature ownership, sprint participation, technical risk identification, and mentoring or task coordination.

Develop production-grade conversational and agentic AI applications using Omilia’s Cloud Platform. Responsibilities include analyzing customer requirements, designing conversation flows, preparing and annotating datasets, implementing semantic models and rules, configuring RAG knowledge bases, prompt engineering, integrating REST services, testing, troubleshooting, and analyzing dialog performance. The role also involves customer consultation, platform feature testing, and collaboration with product and delivery teams.

Seeking native-speaking voice talent across European and Latin American locales to record service speech for synthetic enterprise voices. Candidates should have warm, clear, conversational voices and authentic regional accents. Prior voice experience and professional equipment are advantageous but not required. Selected talent will submit samples, record a custom script, and complete one approximately one-hour directed remote session. The engagement is paid, with terms established before recording.

Build and scale Omilia’s UK partner ecosystem by recruiting, enabling, and managing system integrators, technology alliances, and CCaaS partners. Develop joint business and go-to-market plans, generate partner-sourced pipeline, coordinate co-selling, manage agreements, lead onboarding and certification, monitor partner KPIs, maintain CRM data, and report revenue and program performance to UK sales leadership.

Design, develop, maintain, and support performance-critical C/C++ systems powering conversational AI and telephony infrastructure. Responsibilities include multithreaded debugging, scalability improvements, API and microservice development, custom Asterisk module development, security patching, and deployment validation. The role collaborates across teams and may develop deeper expertise in SIP, dialplans, real-time communications, and call recording architectures.

Design, implement, and test production conversational AI systems and semantic models. Analyze human-system dialogs, work with customers on requirements, perform QA and regression testing, and improve NLU/NLP performance using ML and rule-based techniques.

The role involves ensuring linguistic quality in TTS systems for Spanish by conducting phonetic analysis, developing lexicons, and collaborating with engineers and researchers.

Lead the technical pre-sales motion for strategic enterprise deals in Iberia: conduct discovery and architecture assessments, design solutions, run demos and POCs, own RFP/RFI technical responses, engage technical stakeholders, and drive technical win rates while collaborating with Sales, Product, Engineering, and Professional Services.