Jobs at Omilia

Remote freelance role transcribing Colombian Spanish audio to text with high accuracy, correct grammar/punctuation, and adherence to style guides. Manage workload, use transcription tools, and meet deadlines in a quiet workspace with reliable internet.

Lead and develop a Premier Account Executive team selling enterprise CX and conversational AI to North American mid-market accounts. Own revenue targets, forecasting, pipeline health, territory strategy, hiring, onboarding, coaching, executive deal sponsorship, cross-functional alignment, and competitive intelligence to drive new logo acquisition, expansions, and renewals.

The Solutions Consultant will act as a technical advisor in the sales process, design tailored AI solutions, and support client interactions across Latin America.

Operate and maintain Omilia's regulatory compliance and certification programs (ISO 27001, SOC 2 Type II, C5, PCI-DSS, Cyber Essentials). Manage ISMS, certification body relationships, SOC 2 readiness, GDPR operational controls (DPIAs, RoPA, data subject rights, cross-border transfers), live obligation tracking for DORA/NIS2/HIPAA/CCPA, incident and breach response governance, client compliance audits, and GRC automation platform administration.

Operate and maintain production clusters, build observability (metrics, logs, traces) and automation, respond to incidents, create runbooks and troubleshooting documentation, collaborate with engineering teams, participate in on-call rotations, and drive reliability culture and continuous improvement.

Own and continuously improve Omilia's NetSuite OneWorld ERP across multiple subsidiaries. Maintain multi-book accounting, ARM revenue recognition, integrations, access controls, audit readiness (SOC2/PCI-DSS), saved searches/SuiteQL, and support month-end/year-end. Lead NetSuite projects, evaluate SuiteApps, and liaise with Finance, Engineering, implementation partners, and auditors.

Manage identity and access, SaaS platform administration (Google Workspace, Microsoft 365, Okta), MDM (Jamf/Intune), endpoint security, patching, IT asset lifecycle, ITSM ticket resolution, documentation and runbooks, support escalations, and compliance/audit evidence collection.

Manage IT systems administration and end-user support: identity and access management, SaaS and device administration, patching and endpoint security, IT asset lifecycle, runbooks, ITSM ticket escalations, and support audits and compliance.

Drive partner activation and pipeline growth across LATAM (esp. Brazil and Mexico). Manage partner lifecycle, co-sell opportunities, maintain CRM pipeline attribution, track partner performance, and represent Omilia at regional events to build brand and generate leads.

The IT Infrastructure Administrator manages the design, deployment, and maintenance of IT infrastructure, ensuring reliability, security, and performance of network, server, and cloud systems.

The Solutions Consultant drives the pre-sales process in the DACH region, aligning Omilia's AI solutions with customer needs and ensuring technical and commercial viability.

Lead the design and delivery of NLU solutions using LLMs, ensuring technical excellence and mentoring team members.

The role involves ensuring linguistic quality in TTS systems for Spanish by conducting phonetic analysis, developing lexicons, and collaborating with engineers and researchers.

The role involves designing, building, and maintaining product demos for Omilia's conversational AI. It requires collaboration with sales teams, customizing demos for customers, and explaining complex AI concepts effectively.

The Technical Demo Engineer designs and builds AI demos for sales, supports technical discussions, and collaborates with product teams, ensuring demos align with client needs.

Conduct phonological and phonetic analysis for Canadian French and English TTS. Build pronunciation lexicons, analyze dialect variations, and collaborate with engineers for TTS model training.

The Sales Recruiter manages the full recruitment lifecycle for Sales positions in LATAM and US, ensuring compliance, efficiency, and a strong employer brand while providing strategic support to sales leadership.

The Technical Demo Engineer creates and maintains product demos for Omilia's conversational AI platform, supporting sales efforts and collaborating with technical teams to align demos with customer needs.

The Senior Site Reliability Engineer will manage production clusters, develop automation strategies, and enhance platform reliability through monitoring and observability solutions.

The Senior Site Reliability Engineer ensures platform reliability and availability by monitoring, incident response, and automation. Responsibilities include developing observability solutions, collaborating across teams, and improving reliability culture.