Jobs at Omilia

Own technical support cases for the Omilia Cloud Platform, diagnosing conversational AI, telephony, networking, cloud, and distributed-service issues. Investigate logs, reproduce problems, manage access and resources, participate in critical incident bridges, coordinate escalations, document solutions, and provide product feedback. The role supports global enterprise customers in a 24/7 coverage model while meeting response, resolution, and customer satisfaction KPIs.

Design, implement, and test production conversational AI systems and semantic models. Analyze human-system dialogs, work with customers on requirements, perform QA and regression testing, and improve NLU/NLP performance using ML and rule-based techniques.

The IT Infrastructure Administrator manages the design, deployment, and maintenance of IT infrastructure, ensuring reliability, security, and performance of network, server, and cloud systems.

Drive partner activation and pipeline growth across LATAM (esp. Brazil and Mexico). Manage partner lifecycle, co-sell opportunities, maintain CRM pipeline attribution, track partner performance, and represent Omilia at regional events to build brand and generate leads.

Lead the design and delivery of NLU solutions using LLMs, ensuring technical excellence and mentoring team members.

The role involves ensuring linguistic quality in TTS systems for Spanish by conducting phonetic analysis, developing lexicons, and collaborating with engineers and researchers.

The role involves designing, building, and maintaining product demos for Omilia's conversational AI. It requires collaboration with sales teams, customizing demos for customers, and explaining complex AI concepts effectively.

The Technical Demo Engineer designs and builds AI demos for sales, supports technical discussions, and collaborates with product teams, ensuring demos align with client needs.

Conduct phonological and phonetic analysis for Canadian French and English TTS. Build pronunciation lexicons, analyze dialect variations, and collaborate with engineers for TTS model training.

The Sales Recruiter manages the full recruitment lifecycle for Sales positions in LATAM and US, ensuring compliance, efficiency, and a strong employer brand while providing strategic support to sales leadership.

The Technical Demo Engineer creates and maintains product demos for Omilia's conversational AI platform, supporting sales efforts and collaborating with technical teams to align demos with customer needs.

Manage IT systems administration and end-user support: identity and access management, SaaS and device administration, patching and endpoint security, IT asset lifecycle, runbooks, ITSM ticket escalations, and support audits and compliance.

The Senior Site Reliability Engineer will manage production clusters, develop automation strategies, and enhance platform reliability through monitoring and observability solutions.

The Senior Site Reliability Engineer ensures platform reliability and availability by monitoring, incident response, and automation. Responsibilities include developing observability solutions, collaborating across teams, and improving reliability culture.

Generate qualified enterprise sales pipeline in Colombia through outbound prospecting and inbound lead qualification. Research target accounts, execute multi-channel outreach, conduct discovery conversations, qualify leads, and book meetings for Account Executives. Maintain Salesforce records, prepare meeting briefs, collaborate on territory planning, track sales KPIs, and develop knowledge of Omilia’s conversational AI and contact center platform. Occasional travel within Colombia supports trade shows, industry events, and sales meetings.

Generate qualified pipeline for DACH enterprise sales through outbound prospecting and inbound lead qualification. Research target accounts, execute multichannel sequences, conduct discovery conversations, book meetings for Account Executives, maintain Salesforce records, track KPIs, and collaborate on territory planning. The role requires German and English fluency, enterprise technology interest, cultural adaptability, and occasional travel within DACH.

Lead and scale the regional pre-sales function for conversational AI and CCaaS, managing Solution Consultants and Demo Engineers, owning solution architecture quality, driving strategic technical engagements, aligning sales, product, and delivery, and building reusable pre-sales assets to win complex enterprise deals.

Lead technical pre-sales for enterprise contact-centre AI deals: perform discovery and architecture assessments, design solutions, run demos and POCs, author RFP/RFI technical responses, engage technical stakeholders, and ensure delivery readiness and competitive positioning across assigned region.

Senior individual contributor responsible for driving new-logo ARR and expansion across North American Premier accounts. Own the full enterprise sales cycle, build and forecast pipeline, develop territory plans, lead proposals/RFPs/demos, qualify technical feasibility, manage multi-stakeholder deals, and transition contracts to implementation while maintaining executive relationships and competitive intelligence.

Lead the technical pre-sales motion for strategic enterprise deals in Iberia: conduct discovery and architecture assessments, design solutions, run demos and POCs, own RFP/RFI technical responses, engage technical stakeholders, and drive technical win rates while collaborating with Sales, Product, Engineering, and Professional Services.