Jobs at Omilia

Develop and enhance a live drive-thru Voice AI product through software engineering, AI/LLM prototyping and fine-tuning, conversation analysis, system integrations, and customer requirements gathering. Build, test, deploy, and improve production features while evaluating real dialogs and collaborating with customers and internal stakeholders.

Manage identity and access systems, SaaS platforms, endpoint devices, IT assets, and systems health. Resolve escalated support issues, maintain Windows and macOS environments, apply patches, support security audits, and document onboarding, offboarding, runbooks, and operational processes. Collaborate with IT support engineers to improve workflows and ensure timely resolution of support requests.

Lead technical pre-sales for enterprise opportunities across Australia, New Zealand, and occasionally APAC. Responsibilities include customer discovery, contact center architecture analysis, solution design, demonstrations, proof-of-concepts, RFP responses, technical due diligence, and architecture reviews. The role partners with account executives, translates customer needs into product feedback, maintains demo environments, supports events, and ensures effective handover to delivery teams.

Generates qualified enterprise sales pipeline across ANZ and APAC through outbound prospecting and inbound lead qualification. The role researches target accounts, engages senior CX, IT, and operations decision-makers through phone, email, LinkedIn, and social channels, conducts discovery conversations, books meetings for Account Executives, maintains Salesforce records, tracks KPIs, and collaborates with sales and marketing teams. Occasional travel to trade shows, industry events, and internal meetings may be required.

Develop and maintain conversational AI applications on the Omilia Cloud Platform. Build conversational dialogs, business logic, miniApps, NLU models, and backend integrations; perform unit testing, troubleshoot defects, analyze logs, document implementations, and deploy applications across development, UAT, and production environments. The role also involves customer requirements gathering, feature ownership, sprint participation, technical risk identification, and mentoring or task coordination.

Develop production-grade conversational and agentic AI applications using Omilia’s Cloud Platform. Responsibilities include analyzing customer requirements, designing conversation flows, preparing and annotating datasets, implementing semantic models and rules, configuring RAG knowledge bases, prompt engineering, integrating REST services, testing, troubleshooting, and analyzing dialog performance. The role also involves customer consultation, platform feature testing, and collaboration with product and delivery teams.

Generates qualified pipeline for Omilia’s IBERIA enterprise sales team through outbound prospecting and inbound lead qualification. Builds multi-channel prospecting sequences, engages senior CX, IT, and operations decision-makers, conducts discovery conversations, qualifies leads, and books meetings for Account Executives. Maintains Salesforce records, collaborates on territory planning, develops knowledge of Omilia’s conversational AI platform, tracks sales KPIs, and occasionally supports regional events and trade shows.

Seeking native-speaking voice talent across European and Latin American locales to record service speech for synthetic enterprise voices. Candidates should have warm, clear, conversational voices and authentic regional accents. Prior voice experience and professional equipment are advantageous but not required. Selected talent will submit samples, record a custom script, and complete one approximately one-hour directed remote session. The engagement is paid, with terms established before recording.

Leads end-to-end enterprise and mid-market implementations of conversational AI and contact-center technology. Owns scope, planning, budgets, risks, requirements, technical progress, stakeholder communication, and go-live delivery. Coordinates engineering, solutions architecture, professional services, support, and customer teams while managing client relationships. Drives issue resolution, status reporting, lessons learned, and continuous improvement across the PMO.

Owns the technical pre-sales lifecycle for enterprise conversational AI and contact center opportunities across Latin America. Responsibilities include technical discovery, architecture assessment, solution design, customized demonstrations, proof-of-concept delivery, RFP/RFI responses, competitive positioning, stakeholder advising, and transition to professional services. The role requires deep contact center, conversational AI, integration, security, and regulated-industry knowledge, strong executive communication, Salesforce proficiency, and up to 30% travel.

Build and scale Omilia’s UK partner ecosystem by recruiting, enabling, and managing system integrators, technology alliances, and CCaaS partners. Develop joint business and go-to-market plans, generate partner-sourced pipeline, coordinate co-selling, manage agreements, lead onboarding and certification, monitor partner KPIs, maintain CRM data, and report revenue and program performance to UK sales leadership.

Drives enterprise new-business growth for Omilia’s Conversational AI platform across Germany, Austria, and Switzerland. Owns the full sales cycle from prospecting and discovery through solution positioning, negotiation, and contract close. Builds regional pipeline, manages forecasts, presents business cases and ROI models, coordinates demonstrations and proofs of concept, and develops C-level relationships. Partners with Solutions Consulting, Marketing, Legal, Finance, and Customer Success while maintaining accurate CRM data and meeting revenue targets.

Build and scale Omilia’s DACH partner ecosystem by recruiting, enabling, and managing system integrators, technology alliances, and CCaaS partners. Develop joint business and go-to-market plans, generate partner-sourced pipeline, coordinate co-selling, oversee onboarding and certification, monitor partner performance, manage agreements, maintain CRM data, and report pipeline and revenue contribution to sales leadership.

Design, develop, maintain, and support performance-critical C/C++ systems powering conversational AI and telephony infrastructure. Responsibilities include multithreaded debugging, scalability improvements, API and microservice development, custom Asterisk module development, security patching, and deployment validation. The role collaborates across teams and may develop deeper expertise in SIP, dialplans, real-time communications, and call recording architectures.

Design and optimize conversational flows by analyzing live interaction data, improving UX and KPIs, partnering with delivery teams to ensure technical viability, documenting decisions, and continuously iterating conversational AI experiences across accounts.

Owns new-logo and expansion revenue across large U.S. enterprise accounts. Responsibilities include territory planning, prospecting, qualification, pipeline forecasting, enterprise sales execution, proposals, RFPs, demonstrations, negotiations, and contract closure. Builds executive relationships, develops ROI business cases, manages complex stakeholder groups, provides competitive intelligence, supports implementation handoffs, and maintains Salesforce records. The role targets contact-center AI and conversational automation opportunities and requires up to 20% U.S. travel.

Own technical support cases for the Omilia Cloud Platform, diagnosing conversational AI, telephony, networking, cloud, and distributed-service issues. Investigate logs, reproduce problems, manage access and resources, participate in critical incident bridges, coordinate escalations, document solutions, and provide product feedback. The role supports global enterprise customers in a 24/7 coverage model while meeting response, resolution, and customer satisfaction KPIs.

Design, implement, and test production conversational AI systems and semantic models. Analyze human-system dialogs, work with customers on requirements, perform QA and regression testing, and improve NLU/NLP performance using ML and rule-based techniques.

The IT Infrastructure Administrator manages the design, deployment, and maintenance of IT infrastructure, ensuring reliability, security, and performance of network, server, and cloud systems.

Drive partner activation and pipeline growth across LATAM (esp. Brazil and Mexico). Manage partner lifecycle, co-sell opportunities, maintain CRM pipeline attribution, track partner performance, and represent Omilia at regional events to build brand and generate leads.