Jobs at Omilia

Drive new business in the Nordics by identifying, qualifying, and closing enterprise accounts for Omilia's contact center and conversational AI solutions. Lead proposals, RFP responses, demos, and technical presentations; act as trusted technical advisor; ensure smooth handover to implementation; gather customer feedback for Product Management; collaborate with Sales Engineers and stakeholders. Travel up to 20%.

Remote freelance role transcribing Colombian Spanish audio to text with high accuracy, correct grammar/punctuation, and adherence to style guides. Manage workload, use transcription tools, and meet deadlines in a quiet workspace with reliable internet.

Design, develop, and deploy production-grade conversational and agentic AI applications on Omilia's Cloud Platform. Work with customers to gather requirements, implement semantic models, hybrid rule/ML/GenAI dialog flows, perform dataset preparation and model testing, integrate via REST APIs, write JavaScript application logic, run TDD/unit/regression tests, analyze conversation analytics, and support customers in operation and troubleshooting.

Design, develop, and deploy production conversational AI applications on Omilia's Cloud Platform. Tasks include NLU/NLP modeling, hybrid agentic and rule-based flow development, dataset preparation and annotation, prompt engineering and RAG configuration, JavaScript application logic, REST integrations, testing, analytics-driven performance tuning, and customer-facing support.

Lead and develop a Premier Account Executive team selling enterprise CX and conversational AI to North American mid-market accounts. Own revenue targets, forecasting, pipeline health, territory strategy, hiring, onboarding, coaching, executive deal sponsorship, cross-functional alignment, and competitive intelligence to drive new logo acquisition, expansions, and renewals.

Operate and maintain Omilia's regulatory compliance and certification programs (ISO 27001, SOC 2 Type II, C5, PCI-DSS, Cyber Essentials). Manage ISMS, certification body relationships, SOC 2 readiness, GDPR operational controls (DPIAs, RoPA, data subject rights, cross-border transfers), live obligation tracking for DORA/NIS2/HIPAA/CCPA, incident and breach response governance, client compliance audits, and GRC automation platform administration.

The Solutions Consultant will act as a technical advisor in the sales process, design tailored AI solutions, and support client interactions across Latin America.

Operate and maintain production clusters, build observability (metrics, logs, traces) and automation, respond to incidents, create runbooks and troubleshooting documentation, collaborate with engineering teams, participate in on-call rotations, and drive reliability culture and continuous improvement.

Own and continuously improve Omilia's NetSuite OneWorld ERP across multiple subsidiaries. Maintain multi-book accounting, ARM revenue recognition, integrations, access controls, audit readiness (SOC2/PCI-DSS), saved searches/SuiteQL, and support month-end/year-end. Lead NetSuite projects, evaluate SuiteApps, and liaise with Finance, Engineering, implementation partners, and auditors.

Manage identity and access, SaaS platform administration (Google Workspace, Microsoft 365, Okta), MDM (Jamf/Intune), endpoint security, patching, IT asset lifecycle, ITSM ticket resolution, documentation and runbooks, support escalations, and compliance/audit evidence collection.

Manage IT systems administration and end-user support: identity and access management, SaaS and device administration, patching and endpoint security, IT asset lifecycle, runbooks, ITSM ticket escalations, and support audits and compliance.

Lead the design and delivery of NLU solutions using LLMs, ensuring technical excellence and mentoring team members.

The IT Infrastructure Administrator manages the design, deployment, and maintenance of IT infrastructure, ensuring reliability, security, and performance of network, server, and cloud systems.

The Solutions Consultant drives the pre-sales process in the DACH region, aligning Omilia's AI solutions with customer needs and ensuring technical and commercial viability.

The role involves ensuring linguistic quality in TTS systems for Spanish by conducting phonetic analysis, developing lexicons, and collaborating with engineers and researchers.

The role involves designing, building, and maintaining product demos for Omilia's conversational AI. It requires collaboration with sales teams, customizing demos for customers, and explaining complex AI concepts effectively.

The Technical Demo Engineer designs and builds AI demos for sales, supports technical discussions, and collaborates with product teams, ensuring demos align with client needs.

Conduct phonological and phonetic analysis for Canadian French and English TTS. Build pronunciation lexicons, analyze dialect variations, and collaborate with engineers for TTS model training.

The Sales Recruiter manages the full recruitment lifecycle for Sales positions in LATAM and US, ensuring compliance, efficiency, and a strong employer brand while providing strategic support to sales leadership.

The Technical Demo Engineer creates and maintains product demos for Omilia's conversational AI platform, supporting sales efforts and collaborating with technical teams to align demos with customer needs.