Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About the role
Responsible for Manual and Automated testing of multiple enrollment systems (Selerix, Common Census, and Third-Party Systems) by working collaboratively with the Enrollment Technologies Team. The testing process involves analyzing case requirements, state rules, underwriting offers, and effectively monitoring workflow to successfully meet tight deadlines. Additional responsibilities include identifying, documenting, and reporting defects in conjunction with performing end-to-end testing.Key Accountabilities:
Testing. This includes confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.
Testing SME: This includes Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate team for further action.
Testing process improvement: Identify areas of testing protocol which can be improved, and present ideas for improvement implementation including semi-automated testing.
Problem Resolution: Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Use alternative approaches on missing items to complete case build.
Training Assistance: Assist Trainer with conducting ongoing training and refresher classes as required.
Customer Service: Communicate with internal departments, vendors, and clients effectively and collaboratively.
Work Instruction Documentation: Create and enhance EnrollTech Teamwork Instructions as needed.
Project Management: Works independently to prioritize workload to accomplish assigned cases. Participate in projects as they arise. Takes a proactive approach to ensure program is deployed successfully.
Documentation of Tracking Metrics.
Minimum Requirements:
Two-year college or technical degree
Minimum 1 year testing experience
Technical aptitude
Proficient with MS Office suite
Experience with using tools to query data, creating and formatting files and forms
Work in a deadline driven, fast-paced environment
Ability to Troubleshoot
Use of consultative problem-solving skills
Willingness to display strong commitment to teamwork and work in a collaborative environment
Strong analytical skills
Ability to effectively cope with a change and shift gears accordingly
Ability to work independently and organize own work
Excellent verbal and written communication skills
Must be able to handle and meet the demands during seasonal, 4th quarter period with limited time off
Professional aptitude in the creation of job-related documentation
Ability to assess training needs and develop recommendations for new programs
Preferred:
Four-year college or technical degree preferred; or equivalent work experience
Minimum 2 year's insurance experience preferred
Voluntary/worksite insurance experience
IT helpdesk, insurance enrollment or insurance experience a plus
Proficient understanding of Selerix and/or Inspro.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$24.38 - $35.23 per hourThe final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.
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What We Do
Trustmark is a national employee benefits company offering specialized expertise in voluntary benefits, self-funded health benefit plan design and administration, and employee health and fitness programs that drive results through human and virtual connection. Trustmark offers employers access to benefit options usually reserved for large companies, combined with the personal service you’d expect from a small company. Trustmark’s commitment to building long-term, trusted relationships helps people and businesses thrive.
• Trustmark Voluntary Benefits provides valuable life, hospital, accident, disability and critical illness insurance designed to fit changing needs based on life stage or financial priorities. Trustmark helps educate employees and provides resources to help communicate the value of benefits and other important company initiatives. To learn more, visit TrustmarkVB.com.
• Trustmark Health Benefits is a total benefits solution for mid-sized and large self-funded employers. As one of the nation’s largest independent benefits administrators, we help our clients manage costs without compromising care by offering innovative solutions, flexibility, and complete data transparency for our clients. To learn more, visit TrustmarkHB.com.
• Trustmark Small Business Benefits® level-funded solutions allow small to mid-size employers to provide affordable health benefits to employees. Available to groups with five or more employees along with simplified underwriting for 51 or more enrolled employees, our comprehensive self-funded plan designs and services help empower clients to be smarter healthcare consumers. To learn more, visit TrustmarkSB.com.
• HealthFitness is a comprehensive wellbeing provider that delivers wellness, fitness and injury prevention programs. To learn more, visit Healthfitness.com.
