Job Summary:
We are seeking a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts. As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.
Key Responsibilities – Sales Coordination, Technical Support, and Customer Relationship Management- Coordinate and support the sales process from initial enquiry to order fulfilment, ensuring clear communication between internal departments and external clients.
- Prepare and deliver accurate technical quotations and proposals, using your technical knowledge to address client requirements.
- Engage with customers to understand their needs, provide detailed product or service information, and resolve queries promptly and professionally.
- Assist the sales team by preparing presentations, technical documentation, and reports tailored to customer specifications.
- Maintain up-to-date records in the CRM system to enable effective sales tracking, forecasting, and reporting.
- Monitor and follow up on order status, keep customers informed on progress, and facilitate problem-solving where necessary to ensure customer satisfaction.
- Work closely with technical, logistics, and after-sales teams to ensure seamless handover from sales to project execution.
- Participate in sales meetings, technical training, and product demonstrations as required.
- Demonstrated selling skills, ideally within a B2B environment, with a customer-oriented mindset and ability to identify new sales opportunities.
- Strong technical aptitude and understanding to confidently discuss products/services, interpret specifications, and liaise with technical experts.
- Outstanding written and verbal communication skills, with the ability to present ideas and technical information clearly to diverse audiences.
- Experience using CRM systems and proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Excellent problem-solving abilities and a proactive approach in identifying issues, recommending solutions, and supporting clients.
- Strong organisational skills with attention to detail and the capacity to prioritise multiple tasks in a dynamic sales environment.
- Collaborative team player with a commitment to continuous improvement and delivering exceptional results.
- Bachelor’s degree in Business, Engineering, or a relevant field.
- Previous experience in a similar sales coordinator, sales support, or technical sales role is highly desirable.
- Background in industries such as engineering, manufacturing, or technology is a strong advantage.
- Opportunities for professional development and long-term career growth in a stable and innovative organisation.
- Comprehensive technical and product training to support your professional journey.
- Collaborative and inclusive workplace culture committed to mutual success.
Skills Required
- Bachelor's degree in Business, Engineering, or relevant field
- Demonstrated selling skills
- Experience using CRM systems
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Strong technical aptitude to discuss products and interpret specifications
- Outstanding written and verbal communication skills
- Previous experience in a sales coordinator, sales support, or technical sales role
- B2B selling experience
- Background in engineering, manufacturing, or technology industries
- Excellent problem-solving, organisational skills, and ability to prioritise tasks
What We Do
NAFFCO (National Fire Fighting Manufacturing Company), founded in 1991 and headquartered in Dubai, UAE, is a leading international manufacturer and supplier of fire and safety solutions. The company specializes in protecting life, environment, and property through a comprehensive range of products, including firefighting equipment, fire protection systems, security solutions, fire trucks, ambulances, and mobile hospitals, exporting to over 100 countries worldwide.








