An exciting opportunity has become available for a Territory Sales Supervisor - China Market to join the Mukuru team in Johannesburg.
To provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales in all China sending countries.
The Sales Lead reports directly to the Sales Manager-China Market. This position is responsible for: a. generating sales through agent army, b. marketing the enterprise and corporate products and all other Mukuru products, this involves marketing collateral in all sending countries, c. Pushing brand awareness and managing brand across partnerships and verticals, d. internal liaison for SMH and Group Marketing, e. grow transactions for products that sit in all China sending countries f. Sales and market relevant operation & implementation to support sales and marketing g. Travel domestically and internationally to expand China market and work closely with country managers.
Duties and Responsibilities (include but is not limited to):
- Providing advice and guidance to agents
- Analyse and monitor transaction statistics
- Motivate and strategize on how to incentivise the agent army
- To activate agents for new corridors
- To ensure sufficient stock of marketing collateral is available
- Engage with potential customers and market the enterprise product.
- Custodianship of the Mukuru brand and maintenance of that standard.
- Engaging with ex-pat communities to understand their remittance needs
- Establish the viability of potential new corridors
- Engage new biz dev and projects regarding new potential corridors
- Conducting marketing research and write reports in BIP markets
- Conduct multiple domestic and international visits to sales agents
- Conduct filed work in all China sending countries
- Conduct various activations on requests
- Manage the stock and marketing collateral
- Manage the sales budget effectively
- Monitor targets and budgets to ensure alignment
- Curate weekly sales statistics
- Gather and present location specific information on sales
- Generate weekly travel plan
- Generate weekly report
- Liaise with HR to resolve any staff issues
- Solve escalated queries
- Assist with recruitment of new sales agents
- Ensure that all staff have sufficient training before commencing employment
- Liaise with community association
- Liaise with chambers of commerce
- Liaise with the relevant organizations
Key Requirements:
- Sales and Marketing qualification. (Essential)
- High School/Matric
- At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
- English & Chinese (essential - fluency in speaking and reading)
- Experience in managing a Salesforce
- Experience in domestic and international travels
- Knowledge of sales and marketing principles
- Knowledge of how to generate marketing collateral
- Knowledge of marketing collateral
- Knowledge of procurement methodology
- Knowledge about market research and report
Additional Skills:
- Verbal and written communication skills in English
- Selling skills
- Time management skills
- Organisational & administrative skills
- Interpersonal skills
- Driving skills
- Language skills: Chinese
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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