At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Territory Manager represents and promotes the Arbella brand and builds strong relationships with our independent agents to grow and retain profitable business. In partnership with Personal and Commercial Lines and others, a Territory Manager develops and executes marketing plans to drive sales, expense, and profitability results aligned with Company objectives.
In this role, the majority of time is spent developing and strengthening agency relationships, conducting strategic agency visits throughout our Western MA territory to discuss progress against goals, appoint new agents, secure book transfers, solicit profitable accounts, promote products and services, and educate agents and their employees on Arbella’s underwriting requirements and the value of selling Arbella.
We are looking for a candidate who resides in the Western MA area for this job opportunity.
Key Responsibilities
Profit and Production – Develop strategies and tactics that will drive the right business to Arbella in achievement of our business goals.
Achieve sales production goals and profitability of the book.
Set strategies for and effectively manage agency business plans, which include new business goals, profitability and marketing strategies, and improvement plans when needed.
Adhere to established underwriting guidelines and use sound judgment when managing the book of business.
Plan and Manage Accounts – Maintain overall responsibility for a designated territory in support of the production and profitability goals of the Company.
Create tactical plans and ensure that internal partners support the direction of the assigned territory.
Manage performance of territory and proactively adjust plans as required to achieve Company goals and objectives.
Gather, analyze, and share competitive intelligence and implement plans that have been developed to respond to competitive industry challenges.
Communication – The Territory Manager is the communication liaison between Arbella and its independent agents.
Develop and maintain strong relationships with agents, key accounts, and other industry related contacts.
Provide performance based feedback and coaching to agents on a consistent basis.
Coordinate communications strategies with internal business partners.
Ensure effective communication with agents regarding the Company’s plans and achievements.
Manage, lead, or coordinate field training programs and activities for agents, as needed.
Deliver call reports and other relevant results and feedback as required.
Success Factors
Meet territory productions goals
Develop opportunities to strengthen relationships and grow business via book transfers, new agency and service center appointments
Achieve loss ratio targets and contribute to company combined ratio
Maintain effective communication with agents regarding business development
Effectively partner with internal business units to achieve territory objectives
Requirements
Strong relationship building skills
Drive positive results
Problem-solving skills
Interpersonal skills
PL or CL experience preferred
Solid work experience in related roles in insurance, open to underwriting background
Valid driver’s license in good standing - will be required to visit agents weekly in Western MA.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $82,000-$125,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
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Arbella Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arbella Insurance Group and has not been reviewed or approved by Arbella Insurance Group.
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Healthcare Strength — Feedback suggests comprehensive medical, dental, vision, mental‑health resources, and onsite health services are a standout element of the package. Wellness options like fitness resources and reimbursements further elevate perceived value.
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Retirement Support — Feedback suggests a 401(k) with company match and immediate vesting, along with profit‑sharing/employer contributions, strengthens long‑term financial support. These features are positioned as core components of total rewards.
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Leave & Time Off Breadth — Generous PTO, paid holidays, and additional leave programs (parental/adoption) are frequently highlighted as positives. Flexible/hybrid scheduling complements time‑off breadth and supports work‑life balance.
Arbella Insurance Group Insights
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What We Do
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being. Arbella is a good place to be. Come explore what it can be for you. Arbella. Here. For Good.
