Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Plantation, FL, USA
Hybrid

Territory Clinic Success Associate

Sorry, this job was removed at 8:27 p.m. (CST) on Monday, April 1, 2024
Find out who's hiring in Miami, FL.
See all Customer Success jobs in Miami, FL
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.

As part of this mission, Chewy Health is currently seeking an experienced Territory Clinic Success Associate in our Chewy Healthcare Services organization. It’s primarily a customer facing, field work job and will own a portfolio of veterinary clinics in each geographical territory and be responsible for driving adoption of PracticeHub, our online platform, to streamline the prescription process and meet pet parents where they already shop today. This role will serve as a trusted advisor to clinics, driving ongoing engagement to help save time and grow revenue. This will require relation building through in-person meetings covering the clinics in driving proximity of base town and will involve driving and overnight stay in pre-identified locations within the territory. They will also own the relationship through virtual engagement with vet clinics enrolled on PracticeHub in the territory.

What You’ll Do:

  • Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio.
  • Do veterinary engagement as per predetermined cadence across the clinic success lifecycle through both In-person clinic visits and virtual meetings.
  • Execute programs and tactics to increase the utilization of PracticeHub and other Chewy Health services.
  • Accelerate the usage, feature adoption, and re-activation of clinics enrolled with PracticeHub clinics get maximum benefit from the platform. 
  • Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services.
  • Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinic’s teams; sharing best practices, identifying growth opportunities, and evaluating and analyzing s.
  • Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience.

What You’ll Need:

  • 4+ years of experience as an account lead or customer success representative in Consumer goods & services, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred.
  • Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach.
  • History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
  • Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment.
  • Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
  • Track record of taking ownership and driving results in a data-driven, fast-paced environment
  • Excellent written and verbal communication skills
  • Position requires over 80% of time visiting clinics with up to 50% out of town travel.
  • Bachelor’s degree or equivalent experience required.

Bonus:

  • Experience as a veterinary technician or assistant
  • History of selling into or engaging with, large and small veterinary OR medical practices in the US
  • History of managing and growing multi-site locations across a diverse product portfolio
  • Experience with launching new technology products/services to veterinary clinics OR medical practices.
  • Strong understanding of the overall pet care industry and recent trends
  • In depth experience and understanding of the veterinary profession in the US



Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Chewy Perks + Benefits

Chewy Benefits Overview

It all starts with taking care of our Team Members.

At Chewy, we recognize the importance of providing meaningful and impactful work. That’s why we are constantly innovating, pushing the limits to delight our customers and colleagues, and providing endless ways for our Team Members to build, grow and develop.

We also understand that wellbeing is different for everyone and offer a wide variety of traditional and unique benefits. Here’s a sampling of what we offer:
• Competitive wages and retirement benefits such as 401k and Long-Term Incentives (LTI)
• Chewy University (Chewy U) for learning, growth, and development resources
• 20% Team Member discount on Chewy.com
• Unlimited PTO (for Exempt, Full-Time, salaried employees)
• Pet-friendly Chewy Corporate hubs in Boston, MA; Bellevue, WA; and Plantation, FL
• Maternity/Paternity and family bonding leave covered at 100%
• Paw-ternity Leave (yes–that means time off when you adopt a new pet)
• DEI-focused Team Member Resource Groups (TMRGs)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

More Jobs at Chewy

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ChewyFind similar jobs like this