Key Responsibilities:
Supervise and manage daily telesales operations to ensure achievement of sales and productivity targets.
• Monitor agent performance through real-time observation, coaching sessions, and performance reviews.
• Conduct regular one-on-one coaching, feedback discussions, and team huddles.
• Identify performance gaps and implement action plans for improvement
Motivate and develop team members to maximize productivity and conversion performance.
• Manage attendance, schedule adherence, and workforce utilization.
• Escalate performance concerns and recommend disciplinary actions when necessary.
• Support recruitment, onboarding, and training of new telesales agents. Oversee execution of all telesales campaigns including SME, ALDI, Universal Product Surveys, Sales Chats, and future sales initiatives.
• Ensure proper lead allocation and workload balancing across agents.
• Monitor campaign progress, conversion rates, and sales funnel movement.
• Ensure timely follow-up of leads and proper handling of pending opportunities.
• Coordinate with Sales, Marketing, Operations, and other stakeholders regarding campaign requirements and updates.
• Drive initiatives to improve lead conversion and overall campaign performance
Ensure adherence to approved call scripts, sales processes, and customer engagement standards.
• Conduct call listening sessions and quality reviews to maintain service excellence.
• Monitor compliance with internal policies, data privacy requirements, and operational procedures.
• Standardize sales conversations and best practices across the team Leaders and Management regarding team performance and campaign results.
• Escalate system issues, operational risks, and critical customer concerns when necessary.
• Collaborate with cross-functional teams to resolve process and operational challenges.
• Present performance insights and recommendations during business reviews.
Skills Required
- Supervise and manage daily telesales operations to meet sales targets
- Monitor agent performance via real-time observation and performance reviews
- Conduct regular one-on-one coaching, feedback, and team huddles
- Identify performance gaps and implement improvement action plans
- Manage attendance, schedule adherence, and workforce utilization
- Escalate performance concerns and recommend disciplinary actions when necessary
- Support recruitment, onboarding, and training of new telesales agents
- Oversee execution of telesales campaigns and ensure proper lead allocation
- Monitor campaign progress, conversion rates, and sales funnel movement
- Ensure timely follow-up of leads and proper handling of pending opportunities
- Ensure adherence to approved call scripts, sales processes, and engagement standards
- Conduct call listening sessions and quality reviews to maintain service excellence
- Monitor compliance with internal policies and data privacy requirements
- Coordinate with Sales, Marketing, Operations and other stakeholders on campaigns
- Present performance insights and recommendations during business reviews
What We Do
Salmon Group Ltd is a financial technology company serving Filipino consumers with modern, inclusive financial services. Its platform combines technology, product design, security, data analytics and customer care to make finance easier to access. Salmon offers consumer-focused products including short-term loans and digital banking services, with the broader mission of improving convenience, affordability and financial inclusion while operating securely around the clock.
