Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
We are looking for a Telesales Representative to join our Limerick based Telesales Team on a 12‑month maternity cover contract.
Reporting directly to the Telesales Supervisor, this role would suit someone who is an excellent communicator with a professional, friendly, and customer‑focused approach.
Key Responsibilities- Delivering a high standard of customer service by working closely with the telesales team and wider business departments
- Processing customer orders accurately and efficiently
- Resolving customer queries and ensuring a smooth process through to delivery
- Acting as a key point of contact for customers via phone, email, fax, and online ordering platforms
- Answering incoming calls in a professional and timely manner
- Responding to customer queries with care, taking the time to understand concerns and agreeing ownership and resolution timelines
- Keeping customers informed and updated until issues are fully resolved
- Installing and supporting customers with the Connect online ordering system
- Processing orders via phone, email, fax, and the Connect system
- Logging all relevant customer information accurately and escalating issues to the appropriate teams where required
- Generating reports for internal and customer use
- Proactively identifying opportunities to improve processes and communicating these to the Telesales Supervisor
- Staying up to date with product knowledge, business updates, and internal communications
- Providing general support across the team to ensure office efficiency and customer satisfaction
- Previous experience in a customer service or telesales role, ideally within a sales‑focused organisation
- Strong communication and listening skills
- Highly organised with good attention to detail
- Comfortable working in a fast‑paced, customer‑focused environment
- Confident using systems and learning new tools
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Skills Required
- Previous experience in a customer service or telesales role
- Strong communication and listening skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced, customer-focused environment
- Confident using systems and learning new tools
Covetrus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Covetrus and has not been reviewed or approved by Covetrus.
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Leave & Time Off Breadth — Paid time off is described as a notable part of the package, including paid holidays and vacation time, with additional mention of paid sick leave in some cases. Time-off flexibility is also referenced positively via flexible or “unlimited” PTO for certain roles.
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Healthcare Strength — Medical, dental, and vision insurance are presented as core, standard offerings with broad coverage categories. Health insurance is characterized as reasonably solid in coverage even if not positioned as best-in-class.
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Retirement Support — A 401(k) plan is available and is repeatedly paired with mention of a company match structure. The match is framed as present but modest compared with richer market alternatives.
Covetrus Insights
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
