Hybrid Role: Two days/week in office.
Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 1 month. Permanent schedule begins upon completion of training program.
Market range: 2 / 40 hours per week
Salary: $37,180 - $53,705
Accepting applications until 9/23/2026
Available schedule:
- Monday - Friday: 9:30 AM - 6:00 PM
- Tuesday - Saturday: 9:30 AM - 6:00 PM
Benefits & Perks:
- Shift differential-10% on top of all your hours worked once you are working your required shift.
- Medical, Dental, Vision Insurance
- Mileage Reimbursement
- Paid Time Off
- Employee Education Programs with incentives
- Wellness Program with incentives
- 401K Defined Contribution Plan w/up to 8% match
- 12 Paid holidays year
- Make-up time
- Fitness Center (Edmeston & Sherburne locations)
- Cafe (Edmeston location)
- Potential bonus based on company performance
- NYCM Insurance discount
- Yearly evaluations
The Telephone Interviewer is often the first point of contact a customer has with NYCM. This position will verify current application and policy information through conversation while creating positive connections with our customers. Upon completion of the policy verification, it is the responsibility of the Interviewer to provide complete, accurate information to the Underwriting department regarding personal, individual and/or household member background information, in relation to automobile, homeowner, or umbrella insurance products.
Duties & Responsibilities:
- Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression.
- Perform verification of policy information via telephone, speaking directly to insureds.
- Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM.
- Clear and accurate documentation of all transactions and interactions on appropriate technical system.
- Complete written and verbal communications with internal and external customers.
- Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.).
- Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies.
- Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options.
- Assist with training of interviewer position.
- Assist with special projects.
- Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs.
- Other duties as assigned.
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Qualifications & Skills
- High service orientation with positive outlook
- Intermediate personal computer skills, including electronic mail, routine database activity, word processing.
- Knowledge and understanding of call center software.
- Excellent communication and listening skills.
- Ability to multi-task.
- Adaptability.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions
- Intermediate personal computer skills, including electronic mail, routine database activity, and word processing
- Knowledge and understanding of call center software
- Excellent communication and listening skills
- Ability to multitask
- Adaptability
- High service orientation with a positive outlook
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
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