The Role
Make outbound calls to generate leads, introduce products, schedule appointments, follow up to convert sales, maintain CRM/Excel records, handle customer queries, and meet calling and lead-generation targets.
Summary Generated by Built In
Job Description – Telemarketing Executive
Position: Telemarketing Executive
Department: Marketing
Location: Barrackpore
Employment Type: Full-Time
CTC: ₹20,000 per month
Job Summary
We are looking for a dynamic and result-oriented Telemarketing Executive to generate leads, engage prospective customers, and support the sales team through effective telephonic communication. The ideal candidate should possess excellent communication skills, customer handling abilities, and a positive attitude towards achieving business targets.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Introduce the company's products and services to potential clients.
- Generate qualified leads and schedule appointments for the sales team.
- Follow up with customers to convert inquiries into sales opportunities.
- Maintain accurate customer records and call logs in CRM/Excel.
- Handle customer queries professionally and provide appropriate information.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Coordinate with internal departments for customer requirements.
- Ensure high levels of customer satisfaction through professional communication.
Eligibility
- Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
- 0–2 years of experience in Telemarketing, Telesales, Customer Support, or Call Centre.
- Freshers with excellent communication skills are encouraged to apply.
Required Skills
- Excellent verbal communication in English, Hindi, and Bengali (preferred).
- Good persuasion and negotiation skills.
- Strong customer service orientation.
- Basic knowledge of MS Office (Excel, Word).
- Ability to work under targets and deadlines.
- Positive attitude and willingness to learn.
Preferred Experience
- Experience in BPO, Telecalling, Customer Support, Banking, Insurance, FinTech, Automobile, EV, or Retail industries will be an advantage.
Key Performance Indicators (KPIs)
- Number of outbound calls made per day.
- Qualified leads generated.
- Appointment booking rate.
- Lead-to-conversion ratio.
- Customer satisfaction and call quality.
- Daily productivity and attendance.
Working Hours
- 9 hours per day (including breaks)
- 6 days working (as per company policy)
Compensation & Benefits
- CTC: ₹20,000 per month
- Performance-based incentives (if applicable)
- Paid leave as per company policy
- Career growth opportunities
- Learning and development programs
Reporting To
Sr. Manager - Marketing
Skills Required
- Graduate in any discipline (Higher Secondary considered with relevant experience)
- 0-2 years experience in Telemarketing, Telesales, Customer Support, or Call Centre (freshers encouraged)
- Excellent verbal communication in English, Hindi, and Bengali
- Good persuasion and negotiation skills
- Strong customer service orientation
- Basic knowledge of MS Office (Excel, Word)
- Ability to work under targets and deadlines
- Positive attitude and willingness to learn
- Experience in BPO, Telecalling, Customer Support, Banking, Insurance, FinTech, Automobile, EV, or Retail industries
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The Company
What We Do
Pointo's mission is to provide a comprehensive EV battery solution with focus on Financial Inclusion and Climate. We are currently working on expanding the EV ecosystem through AI/ ML based battery-tech to estimate the life for Lithium Batteries. Using battery-tech, we are able to leverage battery lifecycle over the course of 8-10 years in different use cases to create 2nd hand market and generate better returns. Our unique network of VLE partners help us reach our customers through community connections and create jobs for the underserved segments in the process. This also help us provide best possible solutions to meet their customised needs. With a deep understanding of the EV ecosystem, we are well-positioned to offer extensive solutions that cover the entire value chain.
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