TechOps Support Engineer

Becoming a Digital Sharia Bank is one of the Sharia Net Bank solutions to attract people in Indonesia who have not been touched by financial services.

We are continuous product development with a focus on customer interests

The TechOps Support Engineer will have an excellent understanding of systems administration, troubleshooting, issue prioritization, root cause analysis in problem-solving, and escalation in a variety of application environments. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues and escalate with a customer obsession mindset and demonstrate a proven ability to operate in extremely high-pressure situations. You will provide first and second-tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors, and other support teams.

Essential Functions of a Technical Operations Engineer:

• Resolve issues impacting client and play a key role in enhancing the client experience.

• Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.

• Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.

• Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.

• Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.

• Project and Program Management: Manage and/or participate in various projects and programs

Qualifications and Experience:

• 2+ years of experience providing technical support for software applications

• Demonstrated ability performing a Technical Support role to effectively research and resolve complex technical problems, provide software support and testing, documentation, and technical training

• Proficiency utilizing working with Databases and SQL

• Working knowledge of programming languages (Python, Java, Go) a plus

• Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications

• Familiar with Linux OS

• Demonstrated experience finding an issue based on Logs data.

• Working knowledge  of monitoring platform (datadog,grafana,zabix, cacti) is a plus

Essential Qualities to be Successful:

• Ability to easily adapt to and learn new technologies.

• Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.

• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

• Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills.

• Innovative thinking and bias for action balanced with a strong customer and quality focus

• An ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution.

• Strong attention to detail and excellent written and oral communication skills.

• Competitive Salary
• Good Place to Grow
• Offer learn and career path