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The Role
Manages Boeing customer relationships and account health while resolving order, delivery, spare-parts, and returns issues. Partners cross-functionally to understand customer needs, recommend solutions, coordinate material requirements, analyze supplier and customer data, prepare executive presentations, and monitor performance metrics. The role requires frequent interaction with customers and internal teams in a fast-paced, fully onsite environment.
Summary Generated by Built In
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta.
Position Responsibilities:
Basic Qualifications (Required Skills / Experience):
Preferred Qualifications (Desired Skills / Experience):
Additional Information:
Applications for this position will be accepted until Oct. 28, 2026
Export Control Details:
Non - US based job
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Indonesia)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta.
Position Responsibilities:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners.
- Interfaces with customers and internal Boeing resources.
Basic Qualifications (Required Skills / Experience):
- 3+years of experience with supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Ability for minimal travel domestically and internationally
Preferred Qualifications (Desired Skills / Experience):
- Experience in the Aerospace industry
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
Additional Information:
- This position is expected to be 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.
- This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices.
Applications for this position will be accepted until Oct. 28, 2026
Export Control Details:
Non - US based job
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Indonesia)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Skills Required
- 3+ years of experience with supply chain processes
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to collaborate cross-functionally across multiple organizations
- Ability to travel minimally domestically and internationally
- Experience in the aerospace industry
- SAP knowledge
- Engineering or technical experience
- Account management or customer support experience
What the Team is Saying
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Boeing Compensation & Benefits Highlights
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Retirement Support — Retirement benefits are often highlighted as a standout, featuring a notably generous company match with immediate vesting and options that can credit qualified student‑loan payments toward matching. External recognition and contract enhancements further underscore the strength of this area.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental‑health resources, with virtual care and HSA options in some plans. Descriptions also point to affordability features and access to specialized support programs.
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Parental & Family Support — Family supports include paid parental leave, adoption and surrogacy assistance, fertility benefits, and backup child and elder care resources. Coaching and related programs are available to help navigate family transitions.
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The Company
What We Do
A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity.
Why Work With Us
Aerospace protects and connects people, enables economic growth and trade, provides humanitarian relief and allows for human exploration of space. Boeing collaborates globally to support responsible growth for our industry, and we invest in innovation that improves the efficiency and sustainability of air travel and our operations.
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