About this opportunity:
Ericsson is seeking an experienced and visionary ICT Program Director (ICT PD) to lead complex, large-scale Information and Communications Technology transformation programs. You will take end-to-end ownership of multi-million-dollar engagements, guiding Tier-1 telecommunication operators through digital, cloud, BSS/OSS, or Core network modernizations. As the principal executive face of Ericsson at the customer site, you will bridge technical architecture with strategic business outcomes, drive financial optimization, and ensure successful execution from pre-sales continuity through final delivery.
What you will do:
1. End-to-End Program Delivery & Governance• Own the full lifecycle of large-scale ICT transformation programs (e.g., BSS/OSS modernization, Cloud/5G Core transformation, digital billing, or subscriber migration systems integration).• Drive delivery in line with contractual commitments, technical scope, quality baselines, and aggressive timelines.• Establish robust governance frameworks, manage large matrixed local and global teams, and implement stringent project controls (milestones, risk matrices, and issue-resolution paths).
2. Financial Management & Commercial Growth• Manage program financials, optimizing top-line revenue and bottom-line profitability.• Identify, shape, and drive add-on sales, change requests, and upsell opportunities within the account.• Monitor vendor and subcontractor performance against KPIs, SLAs, and commercial terms.
3. Executive Stakeholder & Customer Relationship Management• Maintain a strong presence at the customer site, acting as Ericsson's primary executive sponsor and trusted advisor.• Manage cross-functional stakeholder expectations across the customer organization (C-suite, Business, IT/Engineering) and Ericsson's internal matrix (Sales, Product Units, Global Services, R&D).• Lead structured change management, negotiating scope, timeline, and resource adjustments.
4. Innovation, Automation & Continuous Improvement• Champion operational efficiency by integrating automation, reuse frameworks, AI, and GenAI capabilities into delivery methodologies.• Harvest and share best practices, industrializing delivery processes to accelerate future deployments.• Mentor project managers, technical leads, and team members to foster high performance and professional growth.
The Skills you bring:
• Leadership Through Influence: Exceptional ability to lead large, multinational, matrixed, and virtual teams without direct hierarchical control.• Commercial & Entrepreneurial Acumen: Strong business-case development skills, financial literacy, and a focus on profitability and business value.• Risk & Crisis Management: A developed risk-assessment mindset with pragmatic problem-solving under high pressure.• Communication & Presence: Outstanding written, verbal, and executive-level presentation skills in English (additional regional languages a plus), with a calm, confident, and persuasive style.
Experience:• 10-15+ years in project/program management or senior solution leadership within the ICT, Telecom, or IT sector.• Proven track record of leading large-scale transformation programs (e.g., digital transformations, core migrations, or IT/Telecom overhauls).
Domain & Technology Expertise:• Deep understanding of ICT infrastructure, Cloud computing, Virtualized/Containerized Network Functions, and 5G/4G architecture.• Specific expertise in BSS/OSS domains (such as Ericsson Charging, Billing, Mediation, Order Care, and Catalogue Manager implementations), or advanced Core/Cloud network environments.
Education:• Bachelor's or Master's degree in Engineering, Computer Science, Telecommunications, or a relevant business discipline (MBA is a strong plus).
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Indonesia (ID) || Jakarta
Req ID: 792564
Skills Required
- 10–15+ years of experience in project or program management, or senior solution leadership, within ICT, telecommunications, or IT
- Proven experience leading large-scale transformation programs, digital transformations, core migrations, or IT/telecom overhauls
- Deep understanding of ICT infrastructure, cloud computing, virtualized and containerized network functions, and 4G/5G architecture
- Expertise in BSS/OSS domains or advanced core and cloud network environments
- Exceptional leadership, communication, executive presentation, risk management, and commercial skills
- Bachelor’s or master’s degree in engineering, computer science, telecommunications, or a relevant business discipline
- MBA
- Additional regional languages
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
