About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.
Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!
If you’re ready to take off with us, keep reading
TechOps Service Desk Manager
Join a dynamic organization committed to seamless TechOps operations. Lead and mentor the Help Desk team, driving service excellence and operational efficiency. Play a pivotal role in improving TechOps support processes and systems.
Based in Barcelona, managing team members over multiple offices. This role is on-site
Responsibilities
- Manage the team helping them respond to and resolve helpdesk tickets for hardware, software, and system issues within SLAs.
- Supervise, train, and mentor helpdesk staff, ensuring they deliver top-tier support.
- Promote self-service solutions and train employees on TechOps systems to enhance efficiency.
- Maintain and manage TechOps assets, including inventory, updates, and security compliance.
- Assist with TechOps procurement and manage contracts and licenses.
- Document and maintain troubleshooting guides, FAQs, and support documentation.
- Monitor systems proactively, resolving potential issues before escalation.
- Generate reports on KPIs, identifying trends and opportunities for improvement.
- Use analytical skills to develop a roadmap to transition from reactive results to proactive delivery to enable scalability within Travelperk
- Collaborate with the Infrastructure Manager and other TechOps teams on projects and initiatives.
Requirements
- Minimum of 3 years in a helpdesk or TechOps support role.
- At least 2 years in a leadership or supervisory role, or leading TechOps projects.
- Strong technical expertise in TechOps systems, hardware, software, and scripting (e.g., PowerShell, Python, Bash).
- Mac, Windows, Google Workspace extensive knowledge is a must
- Proficiency in helpdesk ticketing systems and TechOps asset management tools.
- Excellent communication, organizational, and problem-solving skills.
- Proven ability to lead and motivate a team effectively.
- Strong understanding of automation within TechOps segment
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communications will come from email addresses ending in @travelperk.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.
What the Team is Saying
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Perk Compensation & Benefits Highlights
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Healthcare Strength — Day-one medical coverage with multiple plan options is paired with dental/vision, private healthcare where applicable, and mental-health support such as free virtual therapy sessions. Fitness access via Wellhub/Gympass-style programs is also highlighted.
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Leave & Time Off Breadth — Around 20 days of PTO in the U.S. are complemented by Work From Anywhere days and a sabbatical after five years. Additional paid sick time and company-supported volunteer hours are also noted.
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Retirement Support — A U.S. 401(k) with company match and immediate vesting is commonly described. Eligibility and matching start from the first day of employment.
Perk Insights
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What We Do
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more.
Why Work With Us
At Perk, work is more than a job, it’s a chance to grow, innovate, and build meaningful connections. We foster a culture where development is prioritized, potential is unlocked, and every voice counts. Whether you’re looking to pivot your career, Perk is a place to thrive, make an impact, and be part of something extraordinary.
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Perk Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are an In Real Life first company and have a hybrid work structure with the expectation that team members are in office at least 3 days a week.
