Technology Support Specialist

Multiple continuing opportunities | HEW 5 and HEW 6
Information Technology Services
Primarily based at RMIT’s Melbourne City campus
Onsite, event-focused technology roles

Help deliver outstanding technology experiences at RMIT events

Join RMIT’s End User Technology team in Information Technology Services and help deliver seamless conferences, lectures, presentations and executive events. These hands-on roles support presenters and event organisers with reliable audiovisual and onsite technology services.

We have opportunities available across the following roles:

• Senior Technology Support Specialist, HEW 6
• Technology Support Specialist, HEW 5

About the opportunities

Senior Technology Support Specialist, HEW 6

In this role you will provide technical expertise for complex and high-profile events, including executive and VIP engagements. You will resolve complex or recurring issues, coordinate escalations, guide colleagues and stakeholders, and improve event technology practices and service continuity.

Technology Support Specialist, HEW 5

In this role you will deliver core onsite event support: prepare and operate audiovisual systems, troubleshoot live issues and work with presenters, event organisers and colleagues to keep events running smoothly.

What you will do

Depending on the level of the appointment, responsibilities will include:

• Set up, test, operate and pack down event audiovisual equipment, including sound, presentation, video conferencing and lighting systems.
• Monitor live events and troubleshoot audiovisual, computing, peripheral and connectivity issues.
• Guide users with varying technical knowledge and collaborate with event teams, technology specialists and vendors.
• Own incidents and service requests, keep stakeholders informed and escalate when needed.
• Support installations, workstation setups, relocations, proactive maintenance and technology lifecycle improvements.

What will help you succeed

You will bring practical experience in audiovisual, event technology, desktop support, end-user computing or a related environment. For HEW 6, you will need more extensive experience managing complex issues and supporting high-profile or VIP events.

You will also demonstrate:

• Hands-on audiovisual and meeting-room technology knowledge, including sound, microphones, audio mixing, displays and video conferencing.
• Strong troubleshooting skills and a calm, responsive approach to live-event issues.
• Customer-focused service and clear communication with presenters, senior stakeholders, colleagues, vendors, staff and students.
• The ability to prioritise in a busy environment, work independently and contribute to a collaborative team.
• A commitment to continuous improvement and learning new technologies.

A relevant qualification in Information Technology, Computer Science, audiovisual technology, event production or a related discipline is desirable. Equivalent practical experience will also be valued.

Working arrangements

Based primarily at Melbourne City campus, with travel to other campuses as required. These are dedicated onsite event-support roles, not primarily remote or standard service-desk positions.

You must be available for rostered or split shifts within the 7:30 am–8:30 pm service window, with occasional event support outside standard business hours.

Why work at RMIT?

RMIT is a global university of technology, design and enterprise. Join a collaborative technology team in a varied, highly visible environment where your expertise directly contributes to successful university events and experiences.

Appointment requirements

Appointment is subject to a valid Victorian Working with Children Check and any other required checks. Maintaining a valid Working with Children Check is a condition of employment.

How to apply

Please submit:

• Your current resume.

• A brief cover letter outlining your relevant experience, including an example of resolving a technical issue under time pressure in an event or live environment.

• Confirmation of whether you wish to be considered for the HEW 5 role, HEW 6 role, or both levels.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.  All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.  Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.