POSITION DESCRIPTION: The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.
- Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
- Earn recognition and career advancement opportunities
- Travel around the World
- Experience working with more than 72 nationalities
- Permanent job with contract 6-8 months onboard followed by 60 days of vacation
- Save Money as you do not pay for food and accommodation on board
- Competitive salary (find out when apply)
- Visa fee will be reimbursed on board
- Medical insurance provided during contract
RESPONSABILITIES:
- Assembles and configures basic network components.
- Performs basic troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).
- Image in-stateroom equipment for ISE/ITV.
- Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.
- Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)
- Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies.
- Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.
- Provides after-hours support for any IT-related issue.
- Minimum of six months experience in a technical user-assistance role such as a helpdesk.
- CompTIA’s A+ and/or N+ Certification preferred.
- Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
- Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.
- Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.
- Excellent English language level
- Minimum 21 years old
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Skills Required
- Minimum of six months experience in a technical user-assistance role
- CompTIA's A+ and/or N+ Certification
- Working knowledge of computer hardware and software
- Ability to conduct basic network troubleshooting
- Associate's Degree in Computer Science or related field
- Excellent English language level
- Minimum 21 years old
What We Do
Ismira is an international service company specializing in recruitment and crewing, providing employment services and jobs on board cruise ships for foreign employers.
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