At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: M-F 8am-5pm
Job Schedule: Full-Time
Company: PREMIER Bankcard
About the Role
Responsible for managing and supporting enterprise endpoint platforms and core IT systems. This role includes system configuration, software deployment, and collaboration with IT teams to ensure secure and efficient operations. Supports ITSM processes through Freshservice, including change management and asset lifecycle tracking. Ensure consistent service delivery and alignment with organizational goals.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Assist in delegating tasks and managing team workload to ensure timely and effective support.
- Support the Unit Manager in scheduling, resource planning, and project coordination.
- Lead or co-lead IT initiatives include system upgrades, deployments, and relocations.
- Support virtualization platforms (e.g., VMware, Hyper-V, Citrix).
- Mentor junior administrators and technicians.
- Monitor team performance and contribute to process improvement efforts.
- Collaborate with internal stakeholders to align support activities with business needs.
- Maintain documentation for systems, procedures, and training materials.
- Assist in managing enterprise patch management and vulnerability mitigation processes, including assessment, deployment, validation, and reporting.
Skills and Qualifications
- Demonstrate exceptional verbal and written communication skills in English, ensuring clarity and professionalism in all interactions.
- Maintain concentration and work independently with minimal supervision, managing tasks efficiently and reliably.
- Apply analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
- Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.
- Handle stress with composure
- Assist in managing enterprise patch management and vulnerability mitigation processes, including assessment, deployment, validation, and reporting.
- Bachelor's degree (B.S.) or equivalent from a four-year college or technical school and (3+) years’ related experience and/or training; or equivalent combination of education and experience, required.
- Strong troubleshooting, documentation, and communication skills, required.
- Proficiency with Windows OS, Microsoft 365, and endpoint tools, preferred.
- Proficiency with Microsoft Endpoint Manager, Intune and Windows Server, preferred.
- Experience with PowerShell scripting and automation, preferred.
- Microsoft 365 Certified: Microsoft Certified: Endpoint Administrator Associate or Azure Administrator Associate, preferred
- ITIL Foundation certification or equivalent knowledge of ITSM frameworks, preferred
- Familiarity with ITIL practices and service delivery metrics, preferred.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High-Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown throu
Skills Required
- Bachelor's degree or equivalent education from a four-year college or technical school
- At least 3 years of related experience and/or training, or an equivalent combination of education and experience
- Strong troubleshooting skills
- Strong documentation skills
- Strong verbal and written communication skills in English
- Ability to work independently with minimal supervision
- Analytical thinking and attention to detail
- Ability to learn new systems and processes and adapt to change
- Ability to handle stress with composure
- Proficiency with Windows OS, Microsoft 365, and endpoint tools
- Proficiency with Microsoft Endpoint Manager, Intune, and Windows Server
- Experience with PowerShell scripting and automation
- Microsoft Certified: Endpoint Administrator Associate or Azure Administrator Associate certification
- ITIL Foundation certification or equivalent knowledge of ITSM frameworks
- Familiarity with ITIL practices and service delivery metrics
What We Do
First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation. We’ve achieved our success by embodying the views and values of The PREMIER Way. Our customers are the number one reason we exist. Our employees are our most valuable resource, and serving others is our foundational core. We are an American Banker Magazine’s “Best Banks to Work For”, one of the top 15 issuers of Mastercard® credit cards and believe in always doing what’s right for our employees, customers and communities. We are active supporters of more than 700 charities and non-profits. Our employees also contribute over 30,000 hours of community service annually. Member FDIC. Equal Housing Lender. AA/EOE. About First PREMIER Bank First PREMIER Bank is a Sioux Falls-based financial industry leader with nearly $3 billion in total assets. We serve our local, regional and national clients with pride and personal customer care. First PREMIER is consistently ranked as a top-performing bank for asset size by the American Banking Association’s Banking Journal. Most recently, we were named the Best Performing Large Community Bank in the Nation by S & P Global Market Intelligence. About PREMIER Bankcard Second chances are our first priority. As the 12th largest issuer of Mastercard® credit cards, we're proud to have millions of cardholders nationwide - good people who may have had less-than-perfect credit and need someone on their side. Along with a second chance, we also provide award-winning U.S. based customer service and are the recipients of three silver and three bronze Stevie Awards for customer service (Contact Center of the Year, Customer Service Dept. of the Year, Most Valuable Response by a Customer Service Team.)
