Technology Sales Support Manager

ABOUT THE ROLE

Part of Wolters Kluwer CP&ESG, TeamMate is a leading provider of software solutions that help organizations manage audit, risk, compliance and governance more effectively. TeamMate is a highly configurable Governance, Risk and Compliance (GRC) platform designed for internal audit, risk, internal control, compliance and IT GRC professionals to manage their assurance programmes with greater confidence, efficiency and insight.

As a Senior Solution Consultant, you will play a key role in supporting the sales process by working closely with prospective and existing customers to understand their business challenges and demonstrate how TeamMate's solutions can address their needs.

You will act as a trusted subject matter expert throughout the sales cycle, translating complex customer requirements into compelling software demonstrations and proposals. You will contribute to RFPs and other sales activities, partner closely with Account Executives and other stakeholders, and help customers understand the value TeamMate can deliver.

This role will have a specific focus on the IT GRC market, supporting customers in areas such as information security, risk, compliance, controls and governance.

The successful candidate will bring either prior presales experience selling GRC technology to the Office of the CISO and related stakeholders, or practical experience as an IT GRC practitioner responsible for implementing, managing or using GRC technology. As a senior member of the team, you will also contribute to industry thought leadership, marketing activities, product strategy and the development of best practices across the Solution Consulting organisation.

KEY RESPONSIBILITIES

Solution Consulting & Sales Support

• Partner with Account Executives and sales teams throughout the sales cycle to understand customer requirements, challenges and objectives.
• Lead discovery conversations to identify customer needs and translate complex business requirements into appropriate solution strategies.
• Deliver compelling, tailored demonstrations of TeamMate solutions, clearly articulating business value and demonstrating how the platform can support the customer's IT GRC objectives.
• Contribute to RFPs, RFIs, tenders, proposals and other customer-facing sales documentation.
• Identify potential implementation risks and work with customers and internal stakeholders to develop appropriate mitigation strategies.
• Support proof-of-concept activities and other customer engagements where required.
• Build credibility and trusted relationships with senior customer stakeholders and act as a subject matter expert throughout the sales process.

Industry & Product Expertise

• Develop and maintain strong expertise in TeamMate's products, functionality and competitive positioning.
• Stay current with IT GRC trends, regulatory developments, industry standards and emerging best practices, understanding their implications for customers.
• Develop a strong understanding of how organizations design and operate IT GRC programmes and how technology can support these processes.
• Provide constructive feedback to Product Management on customer requirements, market trends, product enhancements and opportunities that could support future revenue growth.
• Identify opportunities to improve presales processes, methodologies, demonstrations and supporting materials.
• Share knowledge, expertise and best practices with colleagues to strengthen the wider Solution Consulting team.

Marketing & Thought Leadership

• Represent TeamMate at industry conferences, customer events and other external engagements.
• Support webinars, thought leadership content and other marketing initiatives focused on IT GRC and related industry topics.
• Contribute to the development of presentations, sales enablement materials and other customer-facing content.
• Help strengthen TeamMate's position and reputation within the IT GRC market.

Collaboration & Teamwork

• Work collaboratively with Sales, Product Management, Marketing, Professional Services and other internal teams to deliver a consistent customer experience.
• Contribute to team and departmental objectives and actively participate in meetings, planning and knowledge-sharing activities.
• Demonstrate Wolters Kluwer's values: Win as a Team, Make it Better, Aim High and Deliver, and Focus on Customer Success.
• Maintain accurate activity and pipeline reporting in line with management requirements.
• Perform other duties as assigned by your manager.

WHAT YOU'LL BRING

Essential Experience & Qualifications

• Bachelor's degree or equivalent professional experience.
• Proven experience in a Presales, Solution Consulting or similar consultative customer-facing role, ideally selling complex B2B software solutions within the IT GRC market.
• Alternatively, significant experience as an IT GRC practitioner, with responsibility for implementing, managing or using GRC technology as part of an IT GRC programme.
• Strong understanding of IT GRC concepts, processes and business requirements, with the ability to translate these into technology solutions.
• Experience working with senior stakeholders, ideally including the CISO organisation, Information Security, Risk, Compliance, Audit or related functions.
• Demonstrable experience delivering software demonstrations and presentations to a range of audiences, including senior stakeholders.
• Strong analytical and problem-solving skills, with the ability to break down complex problems and develop practical, customer-focused solutions.
• Excellent written and verbal communication skills.
• Strong facilitation, influencing and stakeholder-management skills.
• High level of proficiency in Microsoft Office, including Outlook, PowerPoint and related applications.
• Business-level or native German and English language skills. Additional European languages would be advantageous.

PERSONAL ATTRIBUTES

• Customer-focused, commercially aware and passionate about delivering value.
• Confident and credible when engaging with senior stakeholders.
• Curious and able to quickly understand complex business and technology environments.
• Strong critical thinker with a structured and analytical approach to problem solving.
• Resilient, adaptable and comfortable managing multiple priorities in a fast-paced environment.
• Self-motivated, organised and able to work independently while contributing effectively to a collaborative team.
• Strong presenter with the ability to simplify complex concepts and communicate effectively with different audiences.
• Collaborative and influential, with the ability to drive outcomes without always requiring consensus.
• Professional, reliable, driven and results-oriented.

WHY JOIN TEAMMATE?

This is an opportunity to join a growing team and play a key role in shaping how organizations approach IT Governance, Risk and Compliance.

You will work at the intersection of technology, risk and business, partnering with customers and internal teams to solve complex challenges while helping shape the future direction of TeamMate's IT GRC solutions.

As a Senior Solution Consultant, you will have the opportunity to build deep product and industry expertise, influence product strategy, contribute to thought leadership and make a tangible impact on customer success and business growth.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.