- Manage end-to-end lifecycle of EUC assets including forecasting, procurement, inventory management, deployment, refresh, recovery, redeployment, and disposal.
- Ensure Hardware Asset Management (HAM) and Service Asset & Configuration Management (SACM) compliance, inventory accuracy, and audit readiness.
- Deliver Incident, Service Request, and operational support services through established ITSM processes and tools.
- Administer and support Microsoft Intune-managed endpoints, compliance policies, application deployment, and device health monitoring.
- Provide walk-in, desk-side, and remote support for workplace technology and end-user devices.
- Coordinate onboarding and offboarding activities to ensure a frictionless employee technology experience.
- Manage break-fix support, vendor escalations, asset recovery, and technology refresh programs.
- Develop operational dashboards, process documentation, knowledge articles, and workflow improvements.
- Partner with business, infrastructure, security, procurement, and vendor teams to continuously enhance workplace technology services.
- Support process optimization, automation initiatives, and data-driven decision making.
Required Qualifications:
- 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong understanding of:
- Hardware Asset Management (HAM)
- Service Asset & Configuration Management (SACM)
- IT Service Management (ITSM) & ITIL
- Incident, Request, and Change Management
- Microsoft Intune & Endpoint Management
- ServiceNow or similar ITSM platforms
- Device Lifecycle and Asset Governance
- HAM Pro Certification preferred.
- Excellent spoken and written English communication skills.
- Strong presentation, facilitation, and public speaking skills.
- Exceptional customer engagement, stakeholder management, and interpersonal skills.
- Proven ability to influence, communicate effectively, and deliver outstanding customer experiences in a fast-paced enterprise environment.
Preferred Skills
- Power BI and/or Tableau dashboard development.
- Executive-level presentation development and storytelling.
- Process mapping and workflow design using Visio or similar tools.
- Project coordination and cross-functional stakeholder management.
- Data analytics, reporting, and continuous improvement methodologies.
Key Competencies
Customer Centricity • Communication Excellence • Operational Excellence • Problem Solving • Collaboration • Ownership & Accountability • Innovation & Automation • Continuous Improvement • Adaptability • Attention to Detail.
Posting End Date:
11 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 2+ years of Technology Operations experience, or equivalent work experience, training, military experience, or education
- Understanding of Hardware Asset Management (HAM)
- Understanding of Service Asset and Configuration Management (SACM)
- Understanding of IT Service Management (ITSM) and ITIL
- Understanding of Incident, Request, and Change Management
- Experience with Microsoft Intune and endpoint management
- Experience with ServiceNow or similar ITSM platforms
- Understanding of device lifecycle management and asset governance
- Excellent spoken and written English communication skills
- Strong presentation, facilitation, and public speaking skills
- Customer engagement, stakeholder management, and interpersonal skills
- HAM Pro Certification
- Power BI and/or Tableau dashboard development
- Executive-level presentation development and storytelling
- Process mapping and workflow design using Visio or similar tools
- Project coordination and cross-functional stakeholder management
- Data analytics, reporting, and continuous improvement methodologies
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Employees engage in a combination of remote and on-site work.
