Technology Communications Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overview

The Technology Communications Manager plays an integral role in how we communicate technology updates to our customers and internal stakeholders. Timely and succinct communications are critical to provide actionable information regarding our products and networks and this position is charged with creating a full communication strategy and training curriculum for our teams. The position will also participate in crafting and delivering communications as part of incident management routines.

Key Responsibilities

• Subject matter expert in technology communication strategies specific to our products and networks.

• Obtains and maintains a thorough understanding of the technology that enables our products and networks.

• Designs training curriculum and teach various teams that deliver technology updates to our customers and internal stakeholders.

• Develops and maintains a communication library with templates and outlines that are readily available for timely notifications.

• Maintains a consistent brand voice and tone in all communication and notifications.

• Coordinates and executes incident communications to ensure transparency and clarity during service interruptions or product issues.

• Collaborates with internal stakeholders and partners to ensure consistent messaging.

• Designs & proposes communication strategies by analyzing data and reviewing customer feedback.

• Drives improvements in the incident handling process and incident management metrics and tooling based on trends and data in collaboration with Engineering, Product & Operations teams.

Minimum Qualifications

• Bachelor’s degree in communications, marketing, or related technology field or experience typically obtained through the completion of a bachelor’s degree.

• At least five years’ experience in customer communications within the financial services sector.

• Demonstrated ability to communicate effectively and provide concise and clear written messaging.

• Proven ability to manage routine and incident communication in a professional manner.

• Detail-oriented, self-starter with the ability to organize, prioritize work and meet deadlines. Exceptional project management skills.

• Prior experience developing training curriculum and materials, preferably in a technology environment.

• Proven track record in corporate communications and culture management in a technology-driven organization.

• Background and drug screen.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.