The Role
Design, develop, configure, and implement ServiceNow IT Asset Management (HAM/SAM) and CMDB capabilities. Build integrations, data migration/imports, workflows, scripts, and reports. Validate quality, analyze asset/configuration data, document designs, and collaborate with architects, admins, and business stakeholders to align ITAM processes with business needs.
Summary Generated by Built In
JOB SUMMARY
We are looking for a ServiceNow Developer to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform. The ServiceNow Developer role is technical in nature and will work with the Sr. Director, Technology Asset Management, Director of the ServiceNow Platform, the ServiceNow Architect, the ServiceNow administrators, the ServiceNow CMDB and ITOM Discovery teams as well as Asset Managers and business stakeholders of the platform.
CANDIDATE PROFILE
Education and Experience
Required:
- Bachelors degree in Information Technology, Computer Science or a related field, or equivalent experience
- ServiceNow Certified Implementation Specialist (CIS) – IT Asset Management Certification or equivalent
- 5+ yrs of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM
- 2+ yrs of experience in gathering, analyzing and communicating requirements
- 2+ yrs of experience in systems administration and/or configuration management
- Deep functional and technical knowledge of ServiceNow ITAM Modules (HAM Pro and SAM Pro), Configuration Management Data Base (CMDB) and the IR
- Experience in designing, implementing, and optimizing SAM, HAM and CMDB structures to ensure compliance, accurate lifecycle tracking, and cost optimization
- Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices
- Understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
- Understanding of the maturity of the ITAM modules from ServiceNow and the impact to current business processes and the SN platform.
- Experience with planning solutions focused on low code/no code implementations while minimizing customizations
- Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment
- Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes, business rules, security rules and workflow development with workflow studio and flow designer
- Experience with scripting languages such as JavaScript, Angular.js, Perl and Powershell
- Experience loading data into ServiceNow from third party system using Web Services and Import sets
- Understanding of key technologies used to build ServiceNow integrations including Integration Hub, SSO, Rest Services, and related technologies
- System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP
- Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms
- Proven experience in implementing and managing ITAM solutions with a focus on both Hardware and Software Assets
- Excellent analytical and problem-solving skills, with the ability to translate complex requirements into actionable plans
- Strong communication and interpersonal skills, with a proven track record of working effectively with cross functional teams and stakeholders
Preferred:
- Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices
- Experience in Agile and Scrum development approaches
- Hands on experience creating and maintaining APIs and data integration processes between ServiceNow and Other Services
- Certified ServiceNow Administrator (CSA) (or ability to obtain in 90 days)
- Experience in integrating ServiceNow ITAM with other enterprise systems and third-party applications
- Knowledge of ServiceNow Common Service Data Model (CSDM)
- Strong ability to carry out assigned tasks independently with little supervision
- Strong understanding of the software development life cycle (SDLC)
- Demonstrated success leading small-to-medium scaled initiatives
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment
- Knowledge of business environment, service requirements, and hospitality culture
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action
- Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
- Experience in working with multi-vendor development environment
- Experience in working with multi-tiered applications
- Understanding of relational databases and T-SQL
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
- Experience of working with ServiceNow platform for global customers
- ITIL Foundations Certification
Core Work Activities
- Architectural Expertise: Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Asset Management Program needs and long-term business goals
- Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations. Configure the ServiceNow HAM and SAM modules to align with Marriott Business requirements for ITAM and End of Life governance and industry best practices.
- Development: Experience with workflow studio, flow designer, business rules and service catalog development.
- Innovation: Encourage innovation within the ServiceNow team. Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements.
- Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes.
- Data Migration & Data Integration: Develop and document data migration and Data Integration strategies and plans as required. Support data migration and integration activities in support of building out the ITAM function. Ensure data accuracy, data consistency and data pedigree.
- Data Analysis: Conduct Data Analysis on Asset and Configuration data to support data quality improvement projects.
- Reporting: Development of custom reporting tables to support business requirements for reporting and analytics.
- Documentation: Creating and maintaining technical documentation, including design documentation, configurations, and user guides.
- Technical knowledge:
- HAM Pro module and its capabilities for hardware tracking, inventory management, lifecycle management, reporting and analytics.
- SAM Pro module and its capabilities for managing software entitlements, software lifecycle management, reporting and analytics.
- Product Model Management and Normalization
- Content Library Service
- Hardware Asset Workspace and Software Asset Workspace
- Reporting and Performance Analytics
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the TeamMarriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Skills Required
- Bachelor's degree in IT, Computer Science or related field, or equivalent experience
- ServiceNow Certified Implementation Specialist (CIS) - IT Asset Management or equivalent
- 5+ years hands-on experience with ServiceNow ITAM, ITOM and/or ITSM
- 2+ years experience gathering, analyzing and communicating requirements
- 2+ years experience in systems administration and/or configuration management
- Deep functional and technical knowledge of ServiceNow ITAM Modules (HAM Pro and SAM Pro), CMDB and IR
- Experience designing, implementing, and optimizing SAM, HAM and CMDB structures for lifecycle tracking and compliance
- Strong knowledge of ITIL processes and their relationship to ITAM practices
- Understanding of software licensing metrics and hardware asset lifecycle (procurement to disposal)
- Experience planning low code/no code solutions while minimizing customizations
- Experience designing and developing solutions with SaaS platforms such as ServiceNow in an Agile environment
- Experience with UI Scripts, UI Actions, UI Macros, UI Policies, Script Includes, business rules, security rules, workflow studio and flow designer
- Experience with scripting languages such as JavaScript, Angular.js, Perl and PowerShell
- Experience loading data into ServiceNow from third-party systems using Web Services and Import Sets
- Understanding of integration technologies including Integration Hub, SSO, REST/SOAP and other web-based technologies (XML, HTML, AJAX, CSS, HTTP)
- Proven experience implementing and managing ITAM solutions focused on hardware and software assets
- Excellent analytical, problem-solving, communication and interpersonal skills
- Ability to develop test plans, validate functionality and ensure data integrity
- Ability to develop documentation including design docs, configurations, and user guides
- Experience with reporting and analytics on ServiceNow asset/configuration data
- Understanding of product model management, normalization, Content Library Service, Hardware Asset Workspace and Software Asset Workspace
- Experience with varied architectural concepts, principles, and/or tools relevant to ITSM platforms
- Proven ability to work effectively with cross-functional teams and stakeholders
- Knowledge of relational databases and T-SQL
- Certified ServiceNow Administrator (CSA) or ability to obtain within 90 days
- Experience in Agile and Scrum development approaches
- Experience integrating ServiceNow ITAM with enterprise systems and third-party applications
- Knowledge of ServiceNow Common Service Data Model (CSDM)
- ITIL Foundations Certification
- Experience working with ServiceNow platform for global customers
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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The Company
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
