Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.
The writer performs the following tasks:
- Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators.
- Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
- Researches technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
- Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
- Works with stakeholders and mentors to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
- Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise.
- Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.
Essential Qualifications
- Demonstrated effectiveness in using a variety of computer systems and software
- Excellent writing ability
- Superior interpersonal communication skills
- Basic grasp of technical terminology and concepts
- Willingness and interest in developing autonomy and self-direction in the workplace
- Willingness to learn new concepts and about new technologies
Desirable Qualifications
Previous experience with any of the following areas is a plus:
- Technical writing or similar activities
- Database administration and management
- Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
- Popular programming languages such as Python and Java
- AI or machine learning
- FHIR, IHE, or HL7
- API management
- SQL
- Object-oriented programming
- Security
- Large enterprise systems or high availability systems
- InterSystems products
Previous work experience of the following types is also a strong plus:
- As a developer
- Writing tutorials or programming examples
- Developing content for online learning
- As a technical editor, or with reviews by a technical editor
Education and Training
Required: University degree or equivalent experience
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- Demonstrated effectiveness in using a variety of computer systems and software
- Excellent writing ability
- Superior interpersonal communication skills
- Basic grasp of technical terminology and concepts
- University degree or equivalent experience
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
