Technical Writer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

• This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback Forms and other written correspondences.

Preferred skills (heading) / Compétences particulières (titre)

• Knowledgeable on life insurance (SLOCPI/SLGFI), VUL (SLOCPI/SLGFI), pre-need and mutual funds
• Basic knowledge on regulations related to confidentiality, security controls and disclosures on client information
• Basic knowledge on the following systems: Ingenium, Salesforce, PRISM and MF Taps is preferred
• Must be highly client-oriented; and effective team player with high stress tolerance
• Can communicate confidently
• Excellent attendance record

Qualifications (heading) / Compétences (titre)

• University degree graduate

• With 3-year experience in any front-line client service function

Responsibilities (heading) / Responsabilités (titre)

• Key responsibilities/Accountabilities

• Provides accurate information inquired following agreed service level standards and procedures
• Coordinates with backend support unit to ensure technical accuracy of computations and requirements needed by the clients
• Coordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy records
• Acts as contact person for IT projects and enhancements that directly affect  e-Services and Fulfillment unit.
• Logs all emails, postal mail, CFFsin Salesforce accurately within 24 hours for tracking and monitoring purposes
• Maintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolution
• Prepares appropriate reports for inclusion in the regular response report.
• Participates in special projects and initiatives as may be required
• Assists other Technical Writers as may be required

Job Category:

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