Senior Technical Writer

About Us

Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy.
Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at planful.com.

About the role

We are seeking a Technical Writer to join our growing Content team. Expanding the range and increasing the quality of the product content our customers can access is a key focus for the company this year, and you will be a key part of bringing this strategy to life.

We have several products workstreams, each with a different mission and objectives for improving the product. By increasing the size of our Content team, we will ensure we can dedicate writers to each workstream, so the writers can specialize in different parts of the product and different focuses (e.g. UX writing, API writing, finance domain…), while collaborating & sharing with the rest of the Content team.

We want our writers to lean-in to their workstream and suggest the best kinds of content for that workstream. You’ll need to assess the existing content and work with the Product Manager to prioritize uplifting existing content vs creating new content. You’ll engage with subject matter experts across the business to deeply understand our users and create the most impactful content for them. Also, as part of the monthly Agile release process, you’ll produce release materials such as release notes, known issues, release highlights etc.

This is an exciting opportunity to actively contribute to the content strategy of our company!
Key Responsibilities

• Create release content for our monthly release process, including online help, release notes, release highlights etc
• Be responsible for creating UI text (labels, dialog text, onboarding guides etc)
• Working closely with the Product Manager & SMEs for your workstream, create and execute an optimal content strategy, producing other content such as quick reference guides, how-to articles, getting started instructionals, etc
  

Required Skills & Experience

• 5-7 years of experience researching, writing, and editing content for a software application in an Agile environment
• Experience working with any wiki-based industry-standard tool such as Confluence, Document 360, Proprofs, etc.

Preferred Additional Experience

• Finance, EPM, multi-dimensional modeling or planning software domain expertise
• Experience writing for with Artificial Intelligence software
• Experience creating API documentation
• Experience with onboarding tools such as Pendo or WalkMe

Key Behaviors

• Detail Oriented – coordinates several events or people at the same time with great precision
• Proactive – make things happen instead of waiting for things to happen
• Customer-focused – has our customers front-of-mind and prioritizes how they will experience our product
• Accountability – takes responsibility and owns tasks and their outcomes
• Team player – puts team goals ahead of personal objectives

Why Planful
Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work we’re so proud of, we’ve created a best in class culture, including:
● 2 Volunteer days, Daysyear, Birthday PTO, and quarterly company Wellness Days

● 3 months’ supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave

● Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Denver, and most recently - Austin, Texas!

● Team-specific offsites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco

● Remote first culture with benefits such as home office setup, and monthly wifi and cell phone reimbursements

● Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs

● Employee Resource Groups such as Women of Planful, LatinX at Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way