Job Details:
- You will learn about Blue Yonder apps, technology, and user assistance concept through research, hands-on practice and discussions with product management, product teams, and UX experts or groups.
- Continuously learn about the supply chain domain, the end users, consultants, developers and others to figure out what they need.
- Stay abreast of the latest trend in user assistance, content design, and information architecture. You would use what you learn and constantly look at ways to innovate and improve.
- As advocate of users, you will work closely with product development teams, product management to ensure that the application user interfaces look good and is usable.
- Write, create and build content for some of the world-class supply chain products in the cloud and mobility space. You will be creating engaging content that is simple and understood by everyone and can be translated in multiple languages.
- Create graphics, flow diagrams, demos and videos to help users quickly achieve their tasks.
- Review and help the product teams with the text on the UI, including the page names, field labels, tool-tips, and help the users to achieve the shortest and quickest way to success.
Job Description/Summary:
- Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals for SaaS and Mobility applications.
- Requires supervision with a lead writer or manager to ensure processes and standards as applicable.
- Collaborates with other technical writers in peer and copy editing to ensure quality.
- Collaborates with subject matter experts and internal stakeholders (PD/PMG) to determine necessary content updates.
- Delivers documentation that meets all defined requirements from PD/PMG and warrants product functionality.
- Obtains approval of new or revised content by subject matter experts and key contributors to cross-functional teams. Adheres to department processes and writing standards.
- Provides input regarding project scopes, estimates, and completion dates of assigned deliverables against a defined timeline.
- Works with manager on software designs to improve overall quality (usability) of the product.
- Adheres to project plans working with manager. Comfortably uses technology currently in use to complete documentation tasks and to monitor and resolve documentation defects.
Responsibilities:
- Responsible for writing and publishing product documentation in accordance with product release dates, functional scope, and standards.
- Conducts appropriate reviews and receives feedback/approvals from subject matter experts.
- Works collaboratively with other technical writers in peer and copy editing to ensure quality.
- Collaborates with the lead writer or manager to develop documentation plans and schedules.
- Adheres to and provides input of improvements to department processes and writing standards.
Desired Skills:
- Good knowledge of the English language and grammar
- Excellent verbal and written communication skills
- Experience with varied user assistance deliverables, processes, and techniques
- Exposure to user experience and information experience design
- Good organizational skills and problem-solving abilities
- Strong collaboration skills to work with multiple teams
- Good understanding of technical writing fundamentals (DDLC/Style Guide/Writing Style/Usages)
- Ability to consistently meet aggressive deadlines and be part of a high-performance team
Required skills and experience:
- BA/BS or MA/MS in Technical Communication, English, Instruction Design, Computer Science, Software Engineering or a related field
- Preferably 7+ years of experience in writing software documentation and developing related forms of user assistance. Alternatively, experience in software or application development
- Experience in or exposure to cloud technology, and mobility documentation
- 3 to 5 years of minimum experience working with a Content Management System/Version Control System
- 3 to 4 years of minimum experience working with a bug tracking system
- Experience in using MS Word, and MadCap Flare or any other leading XML based authoring tool
- Experience of working in Agile Development methodology
Domain Knowledge:
- Experience with Supply Chain management software and domain
- Knowledge with working in a product development organization with a blend of latest technologies like APIs, Cloud, Mobility
- Previous experience with JDA or BlueYonder application or product documentation.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
