Technical Writer

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Join Pitney Bowes as a Technical Writer
Location - Pune

Role - Hybrid(3 days a week/office)
The Job

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, design specifications, API specification

• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Must have

• Bachelor’s degree in relevant technical field.

• 4-6 years’ industry experience as an effective technical writer.

• Proven ability to quickly learn and understand complex topics.

• Previous experience writing documentation and procedural materials for multiple audiences.

• Superior written and verbal communication skills, with a keen eye for detail.

• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content. And hence experience in Web Testing is required.

• Technical knowledge in API documentation. Need expertise in related Technical Tools like Redocly, YAML, MDX, GitLab, VS-Code etc.

• Technical knowledge to understand Database. Basic understanding of DB tools like SQL.

• Good knowledge and experience in Authoring and Designing Tools

​Preferred Qualifications

• Proven ability to manage multiple projects simultaneously, with an eye for prioritization.

• Firm understanding of the systems development life cycle (SDLC).

• Previous software development experience.

• Experience of developing visually appealing PowerPoint presentation.

• Experience using XML tools to create documentation.

• Other Technical Knowledge like basics of Architectural documentation, fundamentals of AWS, Cybersecurity, and/or skills/knowledge as per current market will be plus for Preferred candidate.

The Team

Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com.

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.