The Role
Create and maintain technical documentation for IT systems, translating complex information into user-friendly materials while collaborating with engineers and ensuring clarity and consistency.
Summary Generated by Built In
Do you thrive on transforming technical jargon into clarity? Are you ready to collaborate with engineers, developers, and IT experts to build world-class documentation that drives understanding and innovation?
Join Shipco IT as an Associate - Technical Writer
We’re seeking a skilled Technical Writer to create clear, accurate, and engaging documentation for our IT systems and processes. The ideal candidate will work closely with engineering and infrastructure teams to translate complex technical information into user-friendly guides, SOPs, and manuals. If you have a passion for simplifying technology and ensuring knowledge is accessible across teams, this role is for you.
Join Shipco IT as an Associate - Technical Writer
We’re seeking a skilled Technical Writer to create clear, accurate, and engaging documentation for our IT systems and processes. The ideal candidate will work closely with engineering and infrastructure teams to translate complex technical information into user-friendly guides, SOPs, and manuals. If you have a passion for simplifying technology and ensuring knowledge is accessible across teams, this role is for you.
What You'll Do…
- Develop and Maintain Documentation: Research, plan, write, edit, and publish
a variety of technical content, user guides and manuals, online help
systems/knowledge base articles, tutorials and how-to guides, release notes, and
installation procedures - Simplify Complex Concepts: Translate highly technical information and
specifications into clear, easily consumable content for both technical and nontechnical end-users. - Collaborate with Subject Experts: Work closely with engineers, team leads,
managers, and support teams to gather information, understand product
features, and ensure technical accuracy. - Ensure Quality and Consistency: Edit, proofread, and standardize content for
clarity, consistency, tone, and adherence to our style guide and company
standards. - Manage Documentation Lifecycle: Own the documentation lifecycle, including
content architecture, version control, and content auditing for regular updates
and retirement. - Incorporate Visuals: Work with engineers or use screen-capture tools to
integrate graphics, screenshots, and diagrams to enhance user understanding. - Draft and publish announcements: Create and distribute announcements and
release updates to communicate system changes, maintenance activities, or new
feature rollouts.
What You’ll Need…
- Bachelor’s degree (or higher) in English, Communications, Computer Science, or a related field, with equivalent experience considered.
- 3–4 years of proven experience as a Technical Writer, Technical Communicator,
or in a similar role, preferably within the IT industry. - Exceptional written and verbal communication skills in English, with the ability to
adapt content for diverse audiences. - Strong aptitude for quickly grasping complex technical concepts and presenting
them in a clear, concise, and user-friendly manner. - Excellent attention to detail, coupled with strong organizational and time
management skills to manage multiple projects effectively. - Solid understanding of technical domains such as Linux, networking, and IT
infrastructure. - Familiarity with DevOps practices, CI/CD pipelines, and IT infrastructure
operations. - Flexibility to work in shifts within a 24/7 operational environment.
Here’s What We Offer …
At Shipco-IT, we pride ourselves on our vibrant and supportive culture.
- Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
- Innovate Logistics: Help improve global efficiency and shape the future of logistics
- Collaborative Environment: Work with leaders in the industry in a creative and open culture
- Growth Opportunities: Reach your full potential with abundant professional and personal development options
- Competitive Compensation: Earn a salary that reflects your skills and expertise
- Awards and Recognition: For outstanding performance or significant contributions to the company's success
Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.
Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Bachelor's degree in English, Communications, Computer Science, or a related field
- 3-4 years of experience as a Technical Writer in the IT industry
- Exceptional written and verbal communication skills in English
- Strong aptitude for grasping technical concepts
- Excellent attention to detail and organizational skills
- Solid understanding of Linux, networking, and IT infrastructure
- Familiarity with DevOps practices and CI/CD pipelines
- Flexibility to work in shifts within a 24/7 operational environment
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
