Company Description
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.
Job Description
Job Summary:
The Technical Writer will be an integral part of the service desk team, focusing on the creation, maintenance, and improvement of knowledge assets. The ideal candidate will collaborate with subject matter experts and stakeholders to capture valuable organizational knowledge, ensuring that information is accurate, relevant, and of high quality.This role is critical in capturing, managing, and optimizing the use of knowledge within the company to improve our service delivery and customer support.
Key Responsibilities:
• Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.
• Analyze and categorize knowledge assets to maintain accuracy, relevance, and quality.
•Contribute to a collaborative work environment that empowers teams to achieve exceptional results.
•Utilize knowledge management tools and technologies, such as ServiceNow, to effectively capture and maintain Knowledge Articles.
• Employ strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive continuous improvement.
Qualifications
Qualifications:
•Proven experience as a Technical Writer, preferably within a service desk or IT support environment.
• Familiarity with knowledge management principles and best practices.
•Utilize knowledge management tools and technologies, such as ServiceNow, to capture and maintain Knowledge Articles.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a team-oriented, collaborative environment.
• Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.
• Apply strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive strategic decisions
Additional Information
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
