Do you thrive on empowering others through knowledge? Are you passionate about cutting-edge technology and eager to help a diverse audience master complex technical concepts?
We are seeking a highly motivated and experienced Technical Trainer to join our Technical Enablement team, a key part of our Revenue Enablement organization. In this pivotal role, you will be instrumental in designing, developing, and delivering comprehensive technical training on our products, features, and underlying technology. Your primary focus will be to equip a wide range of critical stakeholders, including Pre-Sales (Solution Engineering), Post-Sales (Customer Success Managers/Engineers, Customer Support, and Professional Services), and Partners, with the technical expertise needed to excel in their roles and drive customer success and revenue growth.
Responsibilities
- Deliver comprehensive technical training on Cloudflare products, features, and underlying technology to a diverse audience, including Pre-Sales (Solution Engineering), Post-Sales (Customer Success Managers/Engineers, Customer Support, and Professional Services), and Partners.
- Deliver technical bootcamp instructor-led training for new hires, ensuring a strong foundational understanding of our products and technologies.
- Design and develop engaging technical enablement content for internal and external audiences, such as service delivery partners, developers, and customers, ensuring alignment with product roadmaps and business objectives.
- Create a variety of technical learning assets, including knowledge articles, hands-on demos, interactive tutorials, self-guided labs, e-learnings, virtual classrooms, and robust skill assessments.
- Develop and maintain product testing/training lab environments, including apps, websites, servers, and tools, to provide realistic and effective learning experiences.
- Serve as a subject matter expert within a specific Cloudflare Product area (e.g., Application Services, Zero Trust Services, Network Services, or Developer Platform), staying current with product updates and industry trends.
- Support go-to-market initiatives by ensuring technical readiness for new product releases, collaborating closely with Product Management and Engineering teams.
- Collaborate cross-functionally with Product, Engineering, Sales, and Customer Experience stakeholders to develop scalable training solutions that enhance product understanding and drive customer satisfaction.
- Ensure consistency and quality of training delivery and content, continuously gathering feedback and iterating on programs to meet evolving needs and maintain high standards of excellence.
- Occasional travel may be required to deliver in-person training sessions.
The Technical Enablement team, part of Revenue Enablement, is dedicated to empowering Cloudflare's customer-facing and partner teams with the in-depth technical knowledge required to articulate value, solve complex challenges, and drive successful product adoption. Our mission is to build a technically proficient ecosystem across Pre-Sales, Post-Sales, and our Partner network. We achieve this by designing and delivering world-class technical training programs, creating impactful learning resources, and fostering a culture of continuous learning. We are committed to ensuring every trainee, regardless of their role or technical background, receives the tailored enablement necessary to excel and contribute directly to Cloudflare's growth and our customers' success.
Qualifications
Required Skills
- Strong technical background with hands-on experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Success, Technical Support, Professional Services).
- Comprehensive knowledge of Cloudflare products, services, and technologies, or a demonstrated ability to quickly master complex technical domains.
- Proven experience in delivering technical training or presenting complex technical information to diverse audiences.
- Familiarity with web application and network infrastructure concepts.
- Proficiency with command line tools (e.g., cURL, dig, git, SQL) and basic scripting.
- Experience setting up virtual environments, web servers, and basic web development.
- Ability to navigate complex internal organizational structures and collaborate effectively across departments.
- Self-motivated, highly organized, with excellent interpersonal and communication skills.
- Intellectual curiosity with the desire and ability to quickly understand and master complex technical concepts.
- Situational fluency and a proven ability to influence and motivate others.
- Experience in a dedicated training, enablement, or learning & development role.
- Formal education or certifications in adult learning, instructional design, or a related field.
- Experience with Learning Management Systems (LMS) and content authoring tools.
- Familiarity with sales enablement methodologies and tools.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
