Technical Support Specialist I - Dayton, Ohio
Are you early in your IT career and excited to build hands-on technical support skills in a professional environment?
Would you enjoy supporting colleagues with the technology they rely on every day while learning from an experienced team?
About our Team
Our team provides frontline technology support to ensure colleagues can work efficiently and effectively. We collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business.
About the Role
This is an entry-level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies.
Responsibilities
- Support the resolution of end-user desktop issues, including hardware, software, and printer configuration
- Install software, hardware peripherals, and support desktop upgrades and rollouts
- Perform daily backup procedures and follow established support processes
- Liaise with third-party software and hardware vendors to support issue resolution
- Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools
- Provide technical setup and on-site support at selected trade shows, including periodic travel
- Assist with troubleshooting across hardware, software, telecommunications, and business applications
- Carry out other related duties as assigned
Requirements
- Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience
- Experience or familiarity with hardware and software installation and troubleshooting
- Basic understanding of software monitoring tools and backup procedures
- Strong problem-solving and organizational skills
- Ability to work effectively with guidance and follow documented processes
- Willingness to travel up to 25% as required
- Technology certifications such as A+ are beneficial
Work in a Way That Works for You
We promote flexible and inclusive ways of working that help you balance professional and personal commitments, while meeting role and business needs.
Working Pattern
This role follows a standard working pattern, with flexibility depending on business requirements and scheduled support activities.
About the Business
LNLP delivers trusted information, analytics, and technology solutions that help professionals make informed decisions. We combine deep domain expertise with innovative tools to support customers across legal, regulatory, and business environments.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Foundational knowledge of computer hardware and software through education, certification, or work experience
- Experience or familiarity with hardware and software installation and troubleshooting
- Basic understanding of software monitoring tools and backup procedures
- Strong problem-solving and organizational skills
- Ability to work effectively with guidance and follow documented processes
- Willingness to travel up to 25% as required
- Technology certifications such as CompTIA A+
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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