Technical Support Specialist I - Dayton, Ohio
Are you early in your IT career and excited to build hands-on technical support skills in a professional environment?
Would you enjoy supporting colleagues with the technology they rely on every day while learning from an experienced team?
About our Team
Our team provides frontline technology support to ensure colleagues can work efficiently and effectively. We collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business.
About the Role
This is an entry-level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies.
Responsibilities
- Support the resolution of end-user desktop issues, including hardware, software, and printer configuration
- Install software, hardware peripherals, and support desktop upgrades and rollouts
- Perform daily backup procedures and follow established support processes
- Liaise with third-party software and hardware vendors to support issue resolution
- Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools
- Provide technical setup and on-site support at selected trade shows, including periodic travel
- Assist with troubleshooting across hardware, software, telecommunications, and business applications
- Carry out other related duties as assigned
Requirements
- Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience
- Experience or familiarity with hardware and software installation and troubleshooting
- Basic understanding of software monitoring tools and backup procedures
- Strong problem-solving and organizational skills
- Ability to work effectively with guidance and follow documented processes
- Willingness to travel up to 25% as required
- Technology certifications such as A+ are beneficial
Work in a Way That Works for You
We promote flexible and inclusive ways of working that help you balance professional and personal commitments, while meeting role and business needs.
Working Pattern
This role follows a standard working pattern, with flexibility depending on business requirements and scheduled support activities.
About the Business
LNLP delivers trusted information, analytics, and technology solutions that help professionals make informed decisions. We combine deep domain expertise with innovative tools to support customers across legal, regulatory, and business environments.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Foundational knowledge of computer hardware and software (via education, certification, or equivalent experience)
- Experience or familiarity with hardware and software installation and troubleshooting
- Basic understanding of software monitoring tools and backup procedures
- Strong problem-solving and organizational skills
- Ability to work effectively with guidance and follow documented processes
- Willingness to travel up to 25%
- Technology certifications such as CompTIA A+
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
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